Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Hicks

Cornville,AZ

Summary

Professional with deep expertise and preparedness for emergency communication roles. Skilled in managing high-pressure situations, coordinating emergency response, and utilizing advanced dispatch systems. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Dependable, effective communicator with excellent problem-solving skills and calm demeanor under stress.

Overview

25
25
years of professional experience

Work History

Transit Bus Operator

Northern Az Intergovernmental Public Transportation Authority dba:Mountain Line
05.2025 - Current
  • Responsible for the safe and timely operation of transit vehicles, adhering to all traffic laws and NAIPTA policies, while providing courteous service to all passengers, including those with mobility challenges.
  • Key duties include pre-trip vehicle inspections, completing required documentation, assisting with passenger loading and unloading, maintaining a knowledge of routes and stops, and accurately recording passenger counts and fare data.
  • Operated transit vehicles safely, ensuring compliance with traffic regulations and organizational policies.
  • Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
  • Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.

Flight Paramedic Base Coordinator

Northern Az Healthcare
Flagstaff, AZ
09.2011 - 04.2022
  • Promoted a culture of safety within the flight paramedic team by consistently modeling proper protocols and holding colleagues accountable when necessary.
  • Demonstrated professionalism under pressure in challenging situations, maintaining focus on the wellbeing of patients and the safety of the flight crew.
  • Participated in ongoing professional development opportunities to maintain up-to-date knowledge on advancements in emergency medicine and aviation safety regulations.
  • Followed established procedures for personal and patient safety.
  • Expedited stabilization efforts for critically injured patients by implementing rapid assessment techniques upon arrival at scenes.
  • Collaborated with ground-based emergency teams for seamless transition of patient care upon arrival at medical facilities.
  • Responded to emergency calls to provide immediate and life-saving medical care.
  • Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
  • Liaised with police, fire department and other emergency responders to manage emergency scenes.
  • Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
  • Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
  • Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
  • Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
  • Entered data, generated reports, and produced tracking documents.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.

Paramedic Capatain

Verde Valley Ambulance
Cottonwood, AZ
03.2008 - 09.2011
  • Supervised emergency medical services team, ensuring efficient patient care and timely response.
  • Led emergency response operations, ensuring effective team coordination and patient care delivery.
  • Conducted regular equipment checks, ensuring readiness and compliance with safety standards.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Evaluated patient conditions, documenting vital signs and treatment responses accurately.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Dispensed medications and monitored patient responses for adaptive treatment.
  • Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
  • Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.

Firefighter/Paramedic

Montezuma Rimrock Fire Dept
Rimrock, AZ
03.2008 - 07.2010
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Responded to emergency calls, ensuring rapid and effective firefighting operations.
  • Operated fire suppression equipment, maintaining readiness and compliance with safety protocols.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.

Firefighter/Paramedic

Scituate Fire Dept.
Scituate, MA
04.2001 - 03.2008
  • Responded to emergency calls, ensuring rapid and effective firefighting operations.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.

Education

Associate of Applied Science - Paramedicine

Yavapai College
Clarkdale, AZ
12.2017

High School Diploma -

Brockton High School
Brockton, MA
06.1988

Skills

  • Accuracy and precision
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Reliability
  • Dependable and responsible
  • Problem-solving abilities

Timeline

Transit Bus Operator

Northern Az Intergovernmental Public Transportation Authority dba:Mountain Line
05.2025 - Current

Flight Paramedic Base Coordinator

Northern Az Healthcare
09.2011 - 04.2022

Paramedic Capatain

Verde Valley Ambulance
03.2008 - 09.2011

Firefighter/Paramedic

Montezuma Rimrock Fire Dept
03.2008 - 07.2010

Firefighter/Paramedic

Scituate Fire Dept.
04.2001 - 03.2008

Associate of Applied Science - Paramedicine

Yavapai College

High School Diploma -

Brockton High School

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