Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raymond Higgins

Brooklyn

Summary

Dynamic Service Leader with a proven track record at Chipotle, enhancing guest satisfaction through effective complaint resolution and exceptional communication. Skilled in team management and operations oversight, I foster staff development and loyalty, driving efficiency and compliance with service standards. Passionate about delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. I excell at building relationships and promoting a positive customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Apprentice in Training

Chipotle Mexican Grill
01.2021 - Current
  • Responded to customer concerns, working with manager to significantly raise guest satisfaction scores.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted in recruiting, interviewing, hiring, and training staff members to comply with company policies and procedures.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Seasonal Sales Associate

Foot Locker
09.2023 - 01.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

Summer Camp Counselor

Berkeley Carroll School Creative Arts Program
06.2016 - 08.2022
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Worked with children 8-14 years of age to foster interest, skill, and talent in music.
  • Led groups of children safely through variety of camp activities.
  • Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
  • Incorporated creative activities into lessons to engage students and spark interest in music.

Education

Bachelor of Arts - Liberal Arts

Medgar Evers College
Brooklyn, NY
06-2027

Skills

  • Coaching and mentoring
  • Exceptional communication
  • Team management
  • Complaint resolution
  • Service standard compliance
  • Customer service excellence
  • Operations oversight
  • Staff management
  • Relationship building and management
  • Marketing and promotions
  • Store opening and closing

Certification

  • Licensed NYS Food Handler
  • Servsafe Food Handler's Certificate

Timeline

Seasonal Sales Associate

Foot Locker
09.2023 - 01.2024

Apprentice in Training

Chipotle Mexican Grill
01.2021 - Current

Summer Camp Counselor

Berkeley Carroll School Creative Arts Program
06.2016 - 08.2022

Bachelor of Arts - Liberal Arts

Medgar Evers College

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Raymond Higgins
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