Raymond Hoang
Summary
Proactive and meticulous rental associate with over 2 years of experience in truck rental industry. Proficiencies in inventory/fleet management, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
4
4
years of professional experience
Work History
Rental Management Trainee
Penske Truck Leasing
Tempe, AZ
02.2022 - Current
- Improved customer satisfaction by promptly addressing concerns and resolving issues related to their rental trucks/ contracts.
- Managed personal/business contracts, ensuring timely renewals and accurate documentation.
- Work with Service to ensure that trucks are getting preventative maintenance, and contacting customer to get truck scheduled.
- Assisted team members in developing customer relationships, and building customer loyalty.
- Trained and coached team members on best practices for customer service and sales techniques.
CSR - Customer Service Representative
Safelite Auto Solutions
Chandler, AZ
09.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted customers with a warm and professional attitude
- Assisted customers on filing their Glass only Claims
Front Desk Receptionist
Happy Nails Salon
Yuma, AZ
06.2020 - 07.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Confirmed relevant guest information and payment methods to prevent fraud
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Kept accounts in balance and ran daily reports to verify totals
Education
BBA - Business Management
Northern Arizona University
Flagstaff, AZ05.2021
Skills
- Opening and closing procedures
- Inventory management
- Adaptability and Flexibility
- Route planning
- Telephone etiquette
- Microsoft Office
- Office Administration
- Front Desk
- Customer Service
- Problem-solving abilities
- Data Entry
Timeline
Rental Management Trainee
Penske Truck Leasing
02.2022 - Current
CSR - Customer Service Representative
Safelite Auto Solutions
09.2021 - 01.2022
Front Desk Receptionist
Happy Nails Salon
06.2020 - 07.2021
BBA - Business Management
Northern Arizona University