Raymond Howell
Ellis,KS
Summary
Experienced Pro Shop Customer Service Attendant with over 8 years in fast-paced golf and sports facilities. Specializes in tee-time scheduling, retail point-of-sale management, and inventory control. Builds strong customer relationships, resolves inquiries efficiently, and maintains an organized, welcoming environment to enhance guest satisfaction.
Overview
21
21
years of professional experience
Work History
Pro Shop Attendant/Assistant Manager
Blue Collar Golfers
Hays, Ks
10.2017 - Current
- Managed tee time bookings and kept daily reservation logs up to date.
- Welcomed customers and delivered personalized service to improve the shopping experience.
- Helped customers choose merchandise matched to needs and preferences.
- Processed merchandise sales through point-of-sale system.
- Restocked golf apparel, balls, and accessories on sales floor.
- Addressed customer issues promptly and escalated complex concerns to management.
- Balanced cash drawers at shift end and checked register totals.
Seasonal Golf Course Maintenance Worker
City of Hays
Hays, ks
05.2025 - 08.2026
- Mowed fairways, greens, and rough to enhance overall golf course aesthetics.
- Kept appearance of turf neat and professional with daily mowing, trimming and maintenance.
- Trimmed edges around tees, cart paths, and landscaped areas to ensure a well-groomed appearance.
- Reported maintenance and operational issues to supervisors to facilitate timely resolutions.
Lettering Plant Worker
Kansas Granite Industries
Ellis, Kansas
04.2006 - 10.2016
- Operated granite cutting equipment in Kansas Granite Industries production plant.
- Operated and maintained production equipment to ensure efficient operation.
- Ensured that all equipment was operating at maximum efficiency through regular maintenance checks.
- Diagnosed and repaired mechanical issues to minimize downtime of plant equipment.
- Trained personnel on safe handling procedures for hazardous materials, enhancing workplace safety.
- Loaded and unloaded stone slabs for fabrication teams.
- Inspected granite surfaces for chips, cracks, and finish defects.
- Followed safety procedures around heavy stone and cutting tools.
Education
Associate of Arts - Computer Aided Drafting
Universal Technical Institute
Phoenix, AZ10-1997
Skills
- Golf shop operations
- Point-of-sale systems
- Inventory management
- Product recommendations
- Store operations
- Customer service training
- Attention to detail
- Customer communication
- Multitasking
- Problem solving
- Inventory management
- Event management
- Tournament operations
- Scoring administration
- Pro shop operations
References
Jeremy Coulter
Pro Shop Manager, Fort Hays Municipal Golf Course
785-639-1013 | Jr_Coulter@yahoo.com
Relationship: Pro Shop Manager for 8 years
Kerry Tiernan
Fort Hays Golf Course Superintendent, City of Hays
(785) 639-6434 | Ktiernan@haysusa.com
Relationship: Maintenance Supervisor for 2 years
Dylan Smith
Director, Information Security, First Information Technology
(785) 432-3329 | [Professional Email Address]
Relationship: Former work colleague
Timeline
Seasonal Golf Course Maintenance Worker
City of Hays
05.2025 - 08.2026
Pro Shop Attendant/Assistant Manager
Blue Collar Golfers
10.2017 - Current
Lettering Plant Worker
Kansas Granite Industries
04.2006 - 10.2016
Associate of Arts - Computer Aided Drafting
Universal Technical Institute