Summary
Work History
Education
Skills
Timeline
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Raymond Jackson

Sumter

Summary

Adept at enhancing healthcare processes, I significantly improved workflow efficiency at The Corridor Group by implementing digital solutions and streamlining health information management. My critical thinking and medical coding expertise led to a marked reduction in errors, showcasing my ability to merge technical proficiency with a keen attention to detail for superior patient care outcomes.

Work History

Health Information Management Clerk

The Corridor Group
  • Improved patient data accuracy by thoroughly reviewing and validating medical records.
  • Identified potential areas for process improvement through meticulous analysis of internal workflows and making recommendations based on findings.
  • Improved departmental organization by creating clear policies and procedures manuals for staff reference and training purposes.
  • Enhanced the efficiency of health information management processes by streamlining filing systems and implementing digital solutions.
  • Ensured timely access to accurate patient information for medical professionals, contributing to better patient care.
  • Supported the implementation of a new electronic health record system, significantly improving workflow efficiency for healthcare providers.
  • Reduced errors in medical coding through diligent verification and cross-checking of codes assigned by providers.

Data Entry Clerk

Select Data
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Created and maintained data entry logs to track data entry activities.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Streamlined data entry processes, reducing entry time and minimizing errors.

Remote Support Technician

Support.com
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Managed inventory of hardware components for timely replacement or repair as needed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Updated documentation and produced reports.

Director of Technology

HYPE Afterschool Program
  • Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
  • Presented budget and business planning proposals to senior leadership, advocating for junior personnel needs and segment-wide business goals.
  • Led offshore development teams via telepresence, managing diverse personnel across varying levels of technical expertise.
  • Recruited high-caliber development personnel, prioritizing candidates with history of helping employers execute business goals by exceeding expectations.
  • Aligned IT resources strategically by prioritizing projects based on business impact analysis.
  • Managed vendor relationships, ensuring timely delivery of products and services at competitive costs.

Education

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ

Skills

  • Critical thinking capacity
  • Strong attention to detail
  • HIPAA regulations
  • Effective communication
  • Computer software proficiency
  • Data entry
  • Healthcare compliance
  • Medical coding expertise
  • Service documentation
  • Performance metrics evaluation
  • Electronic health records management

Timeline

Health Information Management Clerk

The Corridor Group

Data Entry Clerk

Select Data

Remote Support Technician

Support.com

Director of Technology

HYPE Afterschool Program

Bachelor of Science - Information Technology

University of Phoenix

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Raymond Jackson