Summary
Work History
Education
Skills
Timeline
Education And Certifications
Additional Information
Personal Information
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Raymond Joel Nieves Perez

Riverview,FL

Summary

Bilingual (English/Spanish) customer service professional with 3+ years of front-facing experience in government, retail, and technical service environments. Proven ability to manage high-volume check-ins, handle sensitive information, communicate clearly with diverse populations, and coordinate accurately with internal teams. Known for reliability, professionalism, and calm focus in fast-paced settings. Seeking a long-term front desk medical receptionist role in a mission-driven healthcare organization serving seniors.

Work History

Administrative Assistant / Receptionist

Hillsborough County Veterans Affairs
2024 - 2025
  • Served as primary front desk contact for veterans seeking assistance with disability claims.
  • Checked in clients, verified information, and professionally routed cases to investigators for further action.
  • Provided clear explanations of processes, requirements, and next steps while maintaining confidentiality.
  • Managed in-person and phone inquiries in a high-sensitivity, high-accountability government setting.
  • Ensured accurate communication between departments.
  • Frequently assisted Spanish-speaking veterans, ensuring equal access to services.
  • Relevant to Sunstate: front desk flow, check-in accuracy, confidentiality, patient-style communication, teamwork.

Customer Service Technician / Front Desk Support

TechFix Computer Repair
2022 - 2023
  • Acted as front desk point of contact for customers seeking phone, laptop, and computer repairs.
  • Answered calls, documented issues, explained services, and provided status updates.
  • Balanced customer interaction with technical troubleshooting responsibilities.
  • Demonstrated strong focus, multitasking, and follow-through on customer concerns.
  • Relevant to Sunstate: multitasking, phones, customer communication, accuracy, calm under pressure.

Customer Service Associate

Publix Super Markets
2025 - 2026
  • Delivered consistent, courteous customer service in a high-traffic retail environment.
  • Assisted customers with questions, issue resolution, and transactions while maintaining professionalism.
  • Worked collaboratively with team members to keep operations smooth and customer wait times low.
  • Entrusted with additional responsibilities beyond standard duties due to strong performance, reliability, and customer service skills.
  • Relevant to Sunstate: customer-first mindset, dependability, fast-paced environment handling.

Education

High School Diploma - Information Technology Certifications, Cybersecurity Fundamentals, Cloud Computing Concepts, General IT Systems & Support

Penn Foster Career School
Scranton, PA

Skills

  • Bilingual: Fluent in English & Spanish
  • Front Desk Operations
  • Patient/Client Check-In
  • Appointment Flow
  • Information Routing
  • Customer Service
  • Conflict Resolution
  • Phone Management
  • Data Entry
  • Confidential Information Handling
  • Team Coordination
  • Accountability
  • Cash Handling
  • Transaction Accuracy
  • Computer Proficiency
  • Rapid System Learning
  • HIPAA-Aware Environment Experience

Timeline

Administrative Assistant / Receptionist

Hillsborough County Veterans Affairs
2024 - 2025

Customer Service Technician / Front Desk Support

TechFix Computer Repair
2022 - 2023

Customer Service Associate

Publix Super Markets
2025 - 2026

High School Diploma - Information Technology Certifications, Cybersecurity Fundamentals, Cloud Computing Concepts, General IT Systems & Support

Penn Foster Career School

Education And Certifications

  • Information Technology Certifications
  • Cybersecurity Fundamentals
  • Cloud Computing Concepts
  • General IT Systems & Support

Additional Information

Fluent English & Spanish (Bilingual - strong asset for Spanish-speaking patients), Full-time, Day Shift, Reliable, punctual, team-oriented, solution-focused, Able to commute to Wimauma, FL

Personal Information

  • Title: Bilingual Front Desk / Customer Service Professional
  • Availability: Full-time, Day Shift, Able to commute to Wimauma, FL

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