Raymond Joel Nieves Perez

Riverview,FL

Summary

Bilingual (English/Spanish) customer service professional with 3+ years of front-facing experience in government, retail, and technical service environments. Proven ability to manage high-volume check-ins, handle sensitive information, communicate clearly with diverse populations, and coordinate accurately with internal teams. Known for reliability, professionalism, and calm focus in fast-paced settings. Seeking a long-term front desk medical receptionist role in a mission-driven healthcare organization serving seniors.

Work History

Administrative Assistant / Receptionist

Hillsborough County Veterans Affairs

Tampa, FL, USA

2024 - 2025

Served as primary front desk contact for veterans seeking assistance with disability claims.
Checked in clients, verified information, and professionally routed cases to investigators for further action.
Provided clear explanations of processes, requirements, and next steps while maintaining confidentiality.
Managed in-person and phone inquiries in a high-sensitivity, high-accountability government setting.
Ensured accurate communication between departments.
Frequently assisted Spanish-speaking veterans, ensuring equal access to services.
Relevant to Sunstate: front desk flow, check-in accuracy, confidentiality, patient-style communication, teamwork.

Customer Service Technician / Front Desk Support

TechFix Computer Repair

Apollo Beach, FL, USA

2022 - 2023

Acted as front desk point of contact for customers seeking phone, laptop, and computer repairs.
Answered calls, documented issues, explained services, and provided status updates.
Balanced customer interaction with technical troubleshooting responsibilities.
Demonstrated strong focus, multitasking, and follow-through on customer concerns.
Relevant to Sunstate: multitasking, phones, customer communication, accuracy, calm under pressure.

Customer Service Associate

Publix Super Markets

Wimauma, FL, USA

2025 - 2026

Delivered consistent, courteous customer service in a high-traffic retail environment.
Assisted customers with questions, issue resolution, and transactions while maintaining professionalism.
Worked collaboratively with team members to keep operations smooth and customer wait times low.
Entrusted with additional responsibilities beyond standard duties due to strong performance, reliability, and customer service skills.
Relevant to Sunstate: customer-first mindset, dependability, fast-paced environment handling.

Education

High School Diploma - Information Technology Certifications, Cybersecurity Fundamentals, Cloud Computing Concepts, General IT Systems & Support

Penn Foster Career School

Scranton, PA

Skills

Bilingual: Fluent in English & Spanish
Front Desk Operations
Patient/Client Check-In
Appointment Flow
Information Routing
Customer Service
Conflict Resolution
Phone Management
Data Entry

Confidential Information Handling
Team Coordination
Accountability
Cash Handling
Transaction Accuracy
Computer Proficiency
Rapid System Learning
HIPAA-Aware Environment Experience

Timeline