Raymond Jones
Stone Mountain,GA
Summary
Structured Crew Manager skillful in recruiting, training and scheduling a many employees, tracking expenses and investigating and resolving quality and service complaints. Expertise in Accounting and Managerial Functions.
Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover. Ambitious with a proven track record of creating successful food service operations, managing staff and increasing profits.
Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member/Manager
The UPS Store-Morrow, GA
05.2024 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of environment to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Assistant Manager
Family Dollar-Stone Mountain, GA
03.2024 - 04.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Shift Manager/Leader
Little ceasers pizzas-Duluth, GA
10.2023 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Manager
Wendy's-Duluth, GA
10.2022 - 04.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Warehouse Worker
Covetrus-Duluth, GA
01.2022 - 02.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Truck Unloader
Alphabroder-Duluth, GA
09.2021 - 01.2022
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Increased efficiency by organizing and streamlining unloading processes.
Customer Service Representative
Conduent-Stone Mountain, GA
08.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Whirlpool Corporation-Stone Mountain, GA
01.2021 - 06.2021
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Assisted with technical support duties
- Handled billing issues and order inquiries
Sales Representative
Bluegreen Vacations-Lawrenceville, GA
10.2019 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Swing Shift Manager
McDonald's-Lawrenceville, GA
05.2019 - 08.2019
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Streamlined workflow processes to boost overall team productivity levels.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
Crew Member
McDonald's-Lawrenceville, GA
04.2019 - 05.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
GED - Accounting / Managerial Content
Georgia Gwinnett Tech
Lawrenceville, GA09.2019
Skills
- Shift Management
- Cash Handling
- Restaurant Management
- Food Safety
- Food Preparation
- Detailing
- Cooking
- Restaurant Experience
- Live Chat
- Account Management
- Technical Support
- Upselling
- Sales
- Customer service
- Microsoft Office
- Supervisory Experience
- Driving
- Serving
- Load & Unload
- Warehouse Experience
- Order Picking
- Shipping & Receiving
- Retail Sales
- Packaging
- Cold Calling
- Sales Management
- Cash register
- Retail sales
- Cash handling
- Shift management
- Load & unload
- Restaurant experience
- Sales management
- Telemarketing
- Live chat
- Cold calling
- IOS
- Mac OS
- Technical support
- Account management
- IT
- Leadership
- Communication
- Outside sales
- Inside sales
- Distribution center
Manufacturing
Certification
- Driver's License, 07/01/22, 04/01/27
- Non-CDL Class C, 07/01/22, 04/01/27
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Crew Member/Manager
The UPS Store-Morrow, GA
05.2024 - Current
Assistant Manager
Family Dollar-Stone Mountain, GA
03.2024 - 04.2024
Shift Manager/Leader
Little ceasers pizzas-Duluth, GA
10.2023 - 02.2024
Shift Manager
Wendy's-Duluth, GA
10.2022 - 04.2023
Warehouse Worker
Covetrus-Duluth, GA
01.2022 - 02.2022
Truck Unloader
Alphabroder-Duluth, GA
09.2021 - 01.2022
Customer Service Representative
Conduent-Stone Mountain, GA
08.2021 - 11.2021
Customer Service Representative
Whirlpool Corporation-Stone Mountain, GA
01.2021 - 06.2021
Sales Representative
Bluegreen Vacations-Lawrenceville, GA
10.2019 - 01.2020
Swing Shift Manager
McDonald's-Lawrenceville, GA
05.2019 - 08.2019
Crew Member
McDonald's-Lawrenceville, GA
04.2019 - 05.2019
GED - Accounting / Managerial Content
Georgia Gwinnett Tech
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