Raymond Juarez
Fort Collins,CO
Summary
Learning & Development professional with expertise in training and management, searching for the opportunity to utilize skill sets for professional and personal growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Visa Trainer
Qualfon
07.2022 - Current
- Assess new employees through quality assurance to uncover trends in performance
- Admin responsibilities ranging from hiring, training new hires, and payroll.
- Streamlined onboarding processes for new hires, accelerating their integration into job roles.
- Collaborated with cross-functional teams to identify knowledge gaps and develop tailored training interventions.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Implemented innovative marketing campaigns to raise brand awareness and drive lead generation efforts for the agency.
EzCater Lead Trainer
Qualfon Fort Collins
03.2018 - 07.2022
- Facilitated open forums for employee feedback, fostering a sense of ownership and involvement in their own professional development.
- Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Streamlined training processes by creating a centralized repository of resources, which reduced preparation time for trainers.
- Monitored training effectiveness through observation and metrics analysis.
- Met company KPI goals for attrition rate.
- Worked directly with clients from ezCater Learning and development team.
Agent
Qualfon Fort Collins
07.2016 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Tivo Trainer
Qualfon
07.2012 - Current
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Traveled for training launching Tivo in Harlingen Texas. Spent three months away from home to train new hire agents.
- Traveled to clients of Tivo to demo and create workshops for new products they will promote an offer.
Skills
- Employee development
- Networking with clients and Operations
- Training manuals and materials
- Training Needs Analysis
- Training professional
- High level coaching
- Designing teaching aids
- Project and Program Management
- Curriculum Planning
- Training material updates
Certification
- Certified in Adult Learning
- Leadership Effect Trained
Timeline
Visa Trainer
Qualfon
07.2022 - Current
EzCater Lead Trainer
Qualfon Fort Collins
03.2018 - 07.2022
Agent
Qualfon Fort Collins
07.2016 - Current
Tivo Trainer
Qualfon
07.2012 - Current
Similar Profiles
Victoria HodgesVictoria Hodges
Customer Service Representative at QualfonCustomer Service Representative at Qualfon
Marco Antonio Olvera MolinaMarco Antonio Olvera Molina
Operations Manager at QualfonOperations Manager at Qualfon
Toni FarleyToni Farley
Customer Service Representative at QualfonCustomer Service Representative at Qualfon
Dhana HallDhana Hall
Human Resources Assistant at QualfonHuman Resources Assistant at Qualfon
Madelyn LaushmanMadelyn Laushman
Server, Bartender, Barista at Ace Café (Extension of Ace Gillett’s)Server, Bartender, Barista at Ace Café (Extension of Ace Gillett’s)