Raymond Karres
Vermilion,OH
Summary
Proven Auto Collision Estimator with a track record of negotiating fair settlements and enhancing customer satisfaction at Firelands Collision Center. Expert in estimating techniques and customer relationship management, consistently improving shop profitability and streamlining estimating processes. Demonstrates strong analytical skills and a commitment to excellence in all repair projects. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Auto Collision Estimator
Firelands Collision Center
08.2020 - Current
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
Parts Counter Person
Advance Auto Parts
06.2010 - 09.2018
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Roadcrew
Vermilion Township
06.2010 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Early Childhood Education
Ohio Northern University
Ada, OHBachelor of Arts - Early Childhood Education
Ashland University
Ashland, OH06.2016
High School Diploma -
Vermilion High School
Vermilion, OH06.2009
Skills
- Estimating Techniques
- Paint Matching
- Vehicle Inspection
- Damage Assessment
- Repair Planning
- Cost Analysis
- Structural analysis
- Insurance Negotiation
- Body Repair Techniques
- Supplemental Estimating
- Insurance procedures
- Parts Ordering
- Claims Processing
- Wheel Alignment
- Document analysis
- Data Collection
- Blueprint Analysis
- Customer Relationship Management
- [Software] expertise
Certification
I- Car certified-Pro level 3 currently working towards platinum certification
Toyota certified
GM Certified
Timeline
Auto Collision Estimator
Firelands Collision Center
08.2020 - Current
Parts Counter Person
Advance Auto Parts
06.2010 - 09.2018
Roadcrew
Vermilion Township
06.2010 - 08.2014
No Degree - Early Childhood Education
Ohio Northern University
Bachelor of Arts - Early Childhood Education
Ashland University
High School Diploma -
Vermilion High School
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