Raymond Kruse
Senior Carrier Accounts Manager
Homer Glen,IL
Summary
- Highly-organized Senior Account Executive bringing 18+ years of inside sales experience with proven track record exceeding sales expectations. Known for receiving consistent recognition as top performer. Detail-oriented and industrious with exceptional time management skills.
- Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members.
- Leader of a team of 12-15 employees at any given time.
- Involved in High-Level RFP's for the backbone customers of a fortune 500 company.
- Creating solutions for these companies in order to save them revenue while providing them world class service at the same time.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Strategic Capacity Solutions Lead
Omni Logistics \ Forward Air
10.2023 - Current
- Conducted thorough market research to identify emerging trends within the industry, informing future product development initiatives.
- Mitigated risks associated with complex projects through diligent planning, monitoring, and proactive issue resolution.
- Established clear performance metrics for project teams, fostering accountability and enabling data-driven decision-making processes.
- Managing carrier sales rep team to achieve goals, provide solutions and service out core customer base.
- Led the successful execution of high-profile projects, effectively managing timelines, budgets, and stakeholder expectations.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by 15%.
- Increased revenue by 15-20% to provide top product quality control and eliminate downtown.
- Identified areas for improvement in existing processes and implemented necessary changes for increased efficiency and effectiveness.
- Implemented robust data analytics tools to track project progress, enabling early identification of potential issues or bottlenecks.
- Motivated team members towards achieving shared goals through open communication channels and a positive work environment culture shift strategy implementation process enhancement plan engagement initiative success visibility effort realization drive moti
- Oversaw the successful migration of legacy systems to modern platforms, minimizing downtime and ensuring a seamless transition for endusers.
- Collaborated with sales teams to create compelling proposals that showcased our capabilities and aligned with client objectives.
- Streamlined project delivery for enhanced efficiency and timely completion through effective coordination with cross-functional teams.
- Developed comprehensive training programs for new hires to ensure rapid onboarding and integration into the team.
- Improved team performance and productivity by providing consistent guidance, mentorship, and professional development opportunities.
- Reduced operational costs with the implementation of cost-effective strategies and resource optimization techniques.
- Delivered exceptional client service by prioritizing open communication channels, promptly addressing concerns or issues, and providing regular status updates throughout project lifecycles.
- Optimized resource allocation across multiple projects to ensure proper staffing levels while minimizing overhead costs.
- Inspected products as part of adherence to quality standards.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
- Managed diverse projects and resolved complex issues to support timely completion.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Oversaw development and implementation of improvements to support network operations.
- Decreased process discrepancies, proactively inspecting performance and site safety while monitoring project status.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Implemented corrective actions to fix root causes of various issues.
- Increased revenue by 20% to provide top product quality control and eliminate downtown.
Senior Carrier Accounts Manager
C.H. Robinson
06.2006 - 10.2023
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Originated new business transactions by incorporating expertise and value propositions.
- Trained and coached sales team members servicing carrier accounts.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Ensured compliance with federal regulations regarding hours of service, weight limits, and hazardous materials handling.
- Developed strong relationships with clients, providing excellent customer service and support.
- Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
- Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
- Led training sessions for new employees, fostering a positive work environment and strong teamwork.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Strengthened relationships with key clients, leading to increased repeat business.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Streamlined account management processes for better organization and time management.
- Developed comprehensive financial reports for stakeholders, ensuring transparency and informed decisionmaking.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built diverse and consistent sales portfolio.
Facilities Manager
Rest Haven Christian Services
12.2000 - 06.2005
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Interviewed, hired, and trained qualified maintenance employees.
- Documented records on pricing, energy consumption and activity reports.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Led cross-functional teams to complete complex facility projects on time and within budget constraints.
- Responded to building emergencies and managed repairs.
- Analyzed building control and HVAC system performance and recommended improvements.
- Drove continuous improvement of processes and systems operation.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Held classes to teach staff facility procedures.
- Ordered, maintained and distributed supplies and inventory.
Education
Bachelor of Arts - Administration of Justice
Southern Illinois University Carbondale
Carbondale, IL 08.2001 - 01.2005
Skills
Sales Reporting
Order management
Sales expertise
Goals and performance
Operations
Strategic selling
Staff Management
Account servicing
Accomplishments
Top 5 Finalist for Employee of the year in 2015 at C.H. Robinson as a Senior Carrier Sales Representative.
- Achieved rewarded business from Best Buy, Kerry Ingredients, Corsair Electronics, Comcast, Meta Electronics, Light & Wonder Gaming, etc through effectively helping with cost mitigation and service plans.
- Achieved 25-30% growth by completing RFP's and Carrier contracts with accuracy and efficiency.
Certification
Hazardous Materials
Timeline
Strategic Capacity Solutions Lead
Omni Logistics \ Forward Air
10.2023 - Current
Senior Carrier Accounts Manager
C.H. Robinson
06.2006 - 10.2023
Bachelor of Arts - Administration of Justice
Southern Illinois University Carbondale
08.2001 - 01.2005
Facilities Manager
Rest Haven Christian Services
12.2000 - 06.2005
Hazardous Materials
High Risk / Value Shipments
General Management Training
RFP Training Certified
DEI Training Certified
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