Raymond Lee Jr
Bartlesville,OK
Summary
Knowledgeable and dedicated Travel Consultant with extensive experience in the travel/airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Remote Group Air Agent
Direct Travel
10.2016 - 09.2020
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered..
Remote Travel Consultant / International Rate Desk
Tzell Travel Group
05.2014 - 09.2016
- Responsible for international and domestic quality control.
- Working with airline contracts, making sure that both international and domestic reservations were stored with correct commission or utilizing client discounts when applicable.
- Issuing all international tickets assuring issued utilizing agency contracts and/or client policy.
- Assisted other agents with format related issues.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
Remote After Hours Travel Consultant / International Rate Desk
Tzell Park Avenue
04.2006 - 05.2014
- After Hours Agent / International Rate Desk for 5 branch offices.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Collected, handled and documented payments for travel services and associated feels.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
International Flight Attendant / USA Military
Air Transport International
12.2006 - 04.2007
- Ensured safety and comfort of customers onboard aircraft.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
International Flight Attendant
Northwest Airlines
04.2005 - 11.2006
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
Education
Psychology
California Coast University
Santa Ana, CA12.2003
Skills
- Sabre GDS
- Travelport GDS (Worldspan and Apollo)
- Microsoft Office
- Google Docs
- Ensuring Customer Satisfaction
- Calm and Professional Under Pressure
- Cultural Awareness
- Understanding Customer Needs
- Administrative and Office Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Remote Group Air Agent
Direct Travel
10.2016 - 09.2020
Remote Travel Consultant / International Rate Desk
Tzell Travel Group
05.2014 - 09.2016
International Flight Attendant / USA Military
Air Transport International
12.2006 - 04.2007
Remote After Hours Travel Consultant / International Rate Desk
Tzell Park Avenue
04.2006 - 05.2014
International Flight Attendant
Northwest Airlines
04.2005 - 11.2006
Psychology
California Coast University
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