Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Lipinski

Roanoke

Summary

Dynamic Client Service Representative with proven expertise at Quest Diagnostics, excelling in delivering exceptional support and resolving complex issues. Skilled in managing high-pressure situations while maintaining a quality of excellence. Adept at fostering positive client relations and utilizing sound judgment to enhance service quality and project coordination. Committed to achieving superior customer satisfaction. Thirteen years of experience delivering high-quality support and fostering client relationships.

Overview

19
19
years of professional experience

Work History

Client Service Representative Tech II

Quest Diagnostics
02.2012 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Resolved client issues, concerns, needs, complaints by anticipating needs and delivering outstanding support
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Project Coordinator

Ivie and Associates
09.2006 - 08.2009
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Managed multiple projects simultaneously, meeting strict deadlines and maintaining high-quality standards.
  • Served as a liaison between editorial staff and senior management, keeping both parties informed on project progress and any concerns that arose during production cycles.
  • Liaised between clients and page editors to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained open communication by presenting regular updates on project status to customers.

Education

Advertising And Public Relations

Texas Wesleyan University
Fort Worth, TX
05-1998

Skills

  • Offering Client support through a variety of internal/external recommendations
  • Ability to work independently
  • Establish positive Client relations through successful problem resolution
  • Call center experience; Inbound and Outbound calling
  • Ability to multi-task in a fast pace environment
  • Ability to exercise sound independent judgement in order to analyze and solve problems

Timeline

Client Service Representative Tech II

Quest Diagnostics
02.2012 - Current

Project Coordinator

Ivie and Associates
09.2006 - 08.2009

Advertising And Public Relations

Texas Wesleyan University

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