Summary
Overview
Work History
Education
Skills
Timeline
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Raymond Litlle

Huntsville

Summary

Accomplished Operations Manager with a proven track record at PackmanMoving@DeliveryLLC, excelling in operations management and customer relationship management. Demonstrated ability to enhance performance outcomes and customer satisfaction through effective team leadership and problem-solving. Achieved significant improvements in efficiency and service delivery, maintaining a steadfast commitment to professionalism and client relationships.

Overview

6
6
years of professional experience

Work History

Operations Manager

PackmanMoving@DeliveryLLC
09.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Loss and Prevention Maintainance
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and implemented strategies to maximize customer satisfaction.

Delivery Driver

PackManMoving&DeliveryLLC
09.2018 - 08.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.

Education

High School Diploma -

Lee High School
Huntsville, AL
05-1999

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Staff training
  • Operations oversight
  • Customer relationship management
  • Client relationships

Timeline

Operations Manager

PackmanMoving@DeliveryLLC
09.2021 - Current

Delivery Driver

PackManMoving&DeliveryLLC
09.2018 - 08.2021

High School Diploma -

Lee High School

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Raymond Litlle