Raymond Luong
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Supply Chain Manager
Forever Fireworks
Houston, TX
02.2018 - Current
- Implemented lean principles throughout the organization''s supply chain operations, contributing to waste reduction efforts and cost savings initiatives.
- Applied insights of global economics and marketing to implement pricing strategies and channels.
- Formulated demand planning and generated supply chain management metrics
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Retail Sales Associate
Gem Mint Cardhouse
Houston, TX
04.2022 - 12.2023
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Customer Service Representative
Fry's Electronics Inc.
Houston, TX
11.2018 - 01.2019
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
Food Server
Seoul House
Houston, TX
10.2015 - 06.2017
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Checked guests' identification before serving alcoholic beverages.
Education
CompTIA Security+ Certificate - Cybersecurity
Springboard
San Francisco, CA09.2024
Skills
- Production Scheduling
- Logistics Management
- Inventory analysis
- Supply Chain Risk Management
- Problem-Solving
- Troubleshooting
- Analytical Thinking
- Written Communication
- Task Prioritization
- Problem Resolution
- Organization and Time Management
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Retail Sales Associate
Gem Mint Cardhouse
04.2022 - 12.2023
Customer Service Representative
Fry's Electronics Inc.
11.2018 - 01.2019
Supply Chain Manager
Forever Fireworks
02.2018 - Current
Food Server
Seoul House
10.2015 - 06.2017
CompTIA Security+ Certificate - Cybersecurity
Springboard