Raymond Luong
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Supply Chain Manager
Forever Fireworks
02.2018 - Current
- Implemented lean principles throughout the organization''s supply chain operations, contributing to waste reduction efforts and cost savings initiatives.
- Applied insights of global economics and marketing to implement pricing strategies and channels.
- Formulated demand planning and generated supply chain management metrics
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Retail Sales Associate
Gem Mint Cardhouse
04.2022 - 12.2023
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Customer Service Representative
Fry's Electronics Inc.
11.2018 - 01.2019
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
Food Server
Seoul House
10.2015 - 06.2017
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Checked guests' identification before serving alcoholic beverages.
Education
CompTIA Security+ Certificate - Cybersecurity
Springboard
San Francisco, CA09.2024
Skills
- Production Scheduling
- Logistics Management
- Inventory analysis
- Supply Chain Risk Management
- Problem-Solving
- Troubleshooting
- Analytical Thinking
- Written Communication
- Task Prioritization
- Problem Resolution
- Organization and Time Management
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Retail Sales Associate
Gem Mint Cardhouse
04.2022 - 12.2023
Customer Service Representative
Fry's Electronics Inc.
11.2018 - 01.2019
Supply Chain Manager
Forever Fireworks
02.2018 - Current
Food Server
Seoul House
10.2015 - 06.2017
CompTIA Security+ Certificate - Cybersecurity
Springboard
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