Raymond L. Williams
Yonkers
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Incident Communications Lead/Superintendent
New York City Transit Authority
03.2023 - Current
- Responsible for managing all communication aspects during incidents, ensuring clear, timely, and accurate information is disseminated to relevant stakeholders, both internal and external.
- Crafting and distributing messages, managing communication channels, and coordinating with various teams to maintain transparency and minimize negative impact.
- Managing Assistant Train Dispatchers and Dispatchers
- Keeping Incident Management teams, leadership, and other stakeholders informed about the incident's status progress, and actions taken.
- Provide guidance and support to other team members involved in incident communication.
- Provided mentorship to junior staff members, cultivating professional growth within the team through continuous learning opportunities.
- Trained workers in proper methods, equipment operation and safety procedures.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Assistant Train Dispatcher
New York City Transit Authority
04.2017 - 03.2023
- Assist in dispatching Transit Authority trains
- Maintaining records of all train movement in an assigned sector
- Supervising train crews and conducting Fitness for duty assessments
- Proficient in Automatic Train Supervision and I-Trac system
- Coordinated train movements across multiple lines to ensure timely and efficient service delivery.
- Managed train movement orders, ensuring accurate and timely transmission to relevant parties.
- Promoted a positive work environment through open communication channels and active employee engagement initiatives.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Utilized customer feedback to improve customer service.
Conductor
New York City Transit Authority
10.2013 - 04.2017
- Responsible for the safe, timely, and proper operation of the Transit Authority trains
- Conducted regular inspections of train systems, identifying and reporting maintenance needs proactively.
- Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
- Patrolled platforms and assisted with crowd control
- Operated trains safely and efficiently, adhering to strict schedules and procedures.
Education
Psychology/Pre-Medicine
New York University
New York, NY01.2004
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Charles E. Gorton High School
Yonkers, NY01.2002
Skills
- Mentoring staff
- Interpersonal communication
- Employee management
- Program Management
Training
- Empowering Managers for Success
- New Manager Bootcamp-Your Changing Role
- Presentation Skills-National Development Research Institute
- Group Facilitation Training
- Social Networks Strategies Training
- Understanding &Preventing Compassion Fatigue
- Understanding Community Readiness Model
- De-escalation Training
- Gender Identity and the Workplace
- Equal Employment Opportunity and Workplace Discrimination Prevention
- Microsoft Word/Excel/Outlook/PowerPoint
- Automatic Train Supervision
- I-Trac
- Track Safety Certification
- Prevention of Workplace Violence
Timeline
Incident Communications Lead/Superintendent
New York City Transit Authority
03.2023 - Current
Assistant Train Dispatcher
New York City Transit Authority
04.2017 - 03.2023
Conductor
New York City Transit Authority
10.2013 - 04.2017
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Charles E. Gorton High School
Psychology/Pre-Medicine
New York University
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