Raymond L. Williams
Yonkers,NY
Summary
Strategic Incident Communications Lead with a strong background in incident management and cross-departmental collaboration. Enhanced communication systems and mentored staff to ensure operational continuity. Experienced in report generation and problem-solving, driving process improvements for effective stakeholder communication.
Overview
9
9
years of professional experience
Work History
Incident Communications Lead/Superintendent
New York City Transit Authority
New York, NY
03.2023 - Current
- Successfully fulfilled Acting Director responsibilities during period of the Director’s absence, ensuring continuity of operations.
- Designed and implemented an evaluation system to support the maintenance and reliability of program communication systems.
- Worked in partnership with senior management to ensure communication systems across all locations were effectively designed, maintained, and functioning.
- Led monthly cross departmental meetings with Internal Device Systems, Electronic Maintenance Division, and MTA Information Technology to evaluate, maintain, and enhance PACIS and other communication systems.
- Managed all communication aspects during incidents, providing clear, timely, and accurate information to relevant stakeholders, both internal and external.
- Crafted and distributed messages, managed communication channels, and coordinated with teams to ensure transparency and mitigate negative impact.
- Managing Assistant Train Dispatchers and Dispatchers
- Kept Incident Management teams, leadership, and stakeholders informed on incident status, progress, and actions taken.
- Provide guidance and support to other team members involved in incident communication.
- Mentored junior staff, fostering professional growth through continuous learning opportunities.
- Trained workers in proper methods, equipment operation and safety procedures.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Assistant Train Dispatcher
New York City Transit Authority
New York, NY
04.2017 - 03.2023
- Assisted in dispatching Transit Authority trains by coordinating schedules and communicating with train crews.
- Managed train movement orders, ensuring timely and accurate communication to all relevant parties.
- Proficiency in Automatic Train Supervision and I-Trac system
- Supervising train crews and conducting fitness for duty assessments
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Promoted positive work environment through open communication and engagement initiatives, fostering team collaboration.
- Utilized customer feedback to enhance service quality and address passenger concerns.
Education
Psychology/Pre-Medicine -
New York University
New York, NY01.2004
NYS Regents Diploma - Medical Program
Charles E. Gorton High School
Yonkers, NY01.2002
Skills
- Incident management
- Communication systems
- Cross-departmental collaboration
- Report generation
- Process improvement
- Employee mentorship
- Problem solving
- Customer relations
Training
- Empowering Managers for Success
- New Manager Bootcamp-Your Changing Role
- Presentation Skills-National Development Research Institute
- Group Facilitation Training
- Social Networks Strategies Training
- Understanding & Preventing Compassion Fatigue
- Understanding Community Readiness Model
- De-escalation Training
- Gender Identity and the Workplace
- Equal Employment Opportunity and Workplace Discrimination Prevention
- Microsoft Word/Excel/Outlook/PowerPoint
- Automatic Train Supervision
- I-Trac
- Track Safety Certification
- Prevention of Workplace Violence
References
References given upon request
Timeline
Incident Communications Lead/Superintendent
New York City Transit Authority
03.2023 - Current
Assistant Train Dispatcher
New York City Transit Authority
04.2017 - 03.2023
Psychology/Pre-Medicine -
New York University
NYS Regents Diploma - Medical Program
Charles E. Gorton High School