Raymond Madrigal
Downey,CA
Summary
Dynamic General Manager with a proven track record at El Pollo Loco, excelling in team building and performance management. Expert in inventory management and regulatory compliance, I drive brand awareness and cultivate loyal customer relationships, consistently achieving key performance indicators while fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
General Manager
El Pollo Loco
Whittier, CA
05.2023 - Current
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Supervised employees through planning, assignments, and direction.
Area Leader
HICCUPS RESTAURANT AND TEA HOUSE
Whittier, CA
11.2019 - 05.2023
- Placed special orders or called other stores to find desired items.
- Identified and developed top talent to promote performance-oriented culture.
- Handled returns and exchanges according to company policies.
- Provided guidance, coaching, and mentoring to team members on their daily tasks.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cultivated positive rapport with associates and team leadership.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Analyzed data from production reports to identify trends and opportunities for improvement.
- Maintained records related to sales for store management.
Shift Supervisor
Corner Bakery
Long Beach, CA
10.2013 - 11.2019
- Conferred with management and subordinates to resolve problems or complaints.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Monitored security and enforced loss prevention strategies during shift.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Addressed any issues that arose during the shift in a proactive manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Maintained accurate records of daily transactions and deposits.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Identified areas of improvement within the department and implemented necessary changes.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Reinforced rules to promote superior employee performance.
- Identified needs of customers promptly and efficiently.
- Coached team members to increase productivity and reduce workplace accidents.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Utilized POS systems efficiently for order processing and inventory management.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
Skills
- Inventory management
- Team building
- Sales strategy
- Data analysis
- Performance management
- Conflict resolution
- Mentorship
- Workforce planning
- Financial analysis
- Regulatory compliance
- Employee training
- Cost analysis and savings
- Supply chain management
- Profit and loss
- Needs assessment
- Safety assurance
- Efficient multi-tasker
- Sales team development
- Succession planning
- Visionary leadership
- Team leadership
- Budgeting and cost control strategies
- Administrative skills
- Reliability
- Profit and loss accountability
- Sales planning and implementation
- Bilingual
- Public relations
- Sales
- Staff training/development
- Organizational structuring
- Attention to detail
- Policy development
- Crisis management
- Product promotion
- Purchasing
- Program administration
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
General Manager
El Pollo Loco
05.2023 - Current
Area Leader
HICCUPS RESTAURANT AND TEA HOUSE
11.2019 - 05.2023
Shift Supervisor
Corner Bakery
10.2013 - 11.2019
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