Raymond Manucy
Wellington
Summary
Dynamic and results-oriented Territory Manager with over 7 years of experience in sales and service. Proven ability to lead teams, develop effective sales strategies, and foster strong client relationships, driving significant market share growth.
Overview
20
20
years of professional experience
Work History
Territory Manager - Sales and Service
Bill Moran
Atlanta
04.2003 - 05.2010
- Managed customer accounts to ensure satisfaction and service excellence.
- Developed territory sales strategies to expand product reach and market presence.
- Trained team members on product knowledge and effective sales techniques.
- Conducted market research to identify new opportunities and trends in sales.
- Collaborated with marketing for promotional events and customer engagement initiatives.
- Analyzed sales data to refine approaches and improve overall performance.
- Established strong relationships with clients to foster loyalty and repeat business.
- Identified new business opportunities through networking with existing clients and prospects.
- Maintained accurate records of sales activity using CRM software systems.
- Conducted regular regional store visits to ensure compliance with company standards, policies and procedures.
- Negotiated terms of contracts with customers including pricing and payment schedules.
- Researched industry trends and competition activities within assigned regions.
- Ensured all products were stocked at each location according to inventory levels needed for optimal sales success.
- Organized promotional events such as trade shows, seminars and webinars for new product launches.
- Developed and implemented sales strategies to increase market share in a designated territory.
- Assisted in developing training materials for frontline staff about products features and benefits.
- Analyzed market data to identify potential opportunities for growth within the region.
- Participated in conferences and trade shows representing the organization's interests in key markets.
- Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.
- Coordinated delivery of orders with vendors or third-party logistics providers.
- Tracked sales performance against established goals and objectives on a weekly basis.
- Prepared monthly reports detailing progress towards meeting targets in areas such as revenue growth, margin improvement.
- Worked closely with existing accounts to grow market share.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Developed solid connections with customers to promote products.
- Created sales opportunities through cold-calling and other promotional activities.
- Stayed current on competitor sales, prices and products.
- Consulted with customers to gain feedback and improve deliveries.
- Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
- Initiated sales process by preparing contracts and drafting proposals.
- Designed impactful visual presentations to align with product promotion strategy.
- Fostered a culture of continuous improvement among sales team members.
- Implemented CRM strategies to improve customer engagement and retention.
- Increased territory sales by implementing strategic market penetration techniques.
- Participated in trade shows and industry events to represent the company and gather market insights.
- Provided exceptional after-sales support to ensure high levels of customer satisfaction.
- Negotiated contracts and agreements with key clients to secure long-term business relationships.
- Coordinated with logistics to ensure timely delivery of products to clients.
- Set realistic sales targets based on thorough analysis of territory potential.
- Collaborated with marketing team to develop promotional materials suitable for the territory.
- Conducted comprehensive market analysis to identify new business opportunities.
- Managed and expanded client base through effective relationship-building strategies.
- Identified and resolved issues affecting sales performance in the territory.
- Developed budget plans for sales activities and monitored expenditure.
- Facilitated cross-functional team collaboration to address territory-specific challenges.
- Prepared detailed sales reports to present to senior management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recruited, hired and trained new hires to optimize profitability.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reduced process lags by training employees on best practices and protocols.
Owner / Operator
R. M . Enterptises Inc
West Palm Beach
05.1990 - 02.2010
- Managed daily operations of a diverse business portfolio.
- Developed and implemented effective marketing strategies to attract customers.
- Oversaw financial planning, budgeting, and expense tracking processes.
- Built and maintained relationships with suppliers and vendors for operational needs.
- Trained and supervised staff to ensure high-quality service standards.
- Streamlined inventory management processes to optimize stock levels.
- Ensured compliance with safety regulations and industry standards for operations.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Devised and implemented marketing strategies to attract new clients.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Conducted market research to identify new business opportunities.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained safe driving habits to protect property and general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Obtained signatures needed to complete and process paperwork.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Followed regular schedule of pickups for individual customers and groups.
- Recorded expenses and maintained receipts.
- Processed shipment documents neatly and efficiently for each load.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Performed regular inspections and completed vehicle repairs.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
Education
Associate of Science - Air Condoning
University Of Southern Colorado
Pueblo, CO06-1974
Skills
- Territory management
- Sales strategy development
- Customer relationship management
- Data analysis
- Contract negotiation
- Market research
- Team leadership
- Financial planning
- Inventory management
- Training and development
- Problem solving
- Effective communication
- Networking skills
- Project coordination
- Client engagement
- Sales presentations
- Territory expansion
- Competitor analysis
- Account penetration
- Vendor management
- Sales training
- Team collaboration and leadership
- Goal setting
- Issue resolution
- Warehouse management
- Sales presentation
- Trends analysis
- Staff evaluation
- Opportunities identification
- Verbal and written communication
- Event networking
- Team building
- Revenue generation
- Trend analysis
- Business development and planning
- Market penetration strategies
- Business management
- Staff management
- Competitor research
- Strategic planning
- Upselling and cross selling
- Sales forecasting
- Account growth
- Business growth
- Account servicing
- Staff development
- Business development
- Goals and performance
- Relationship building
- Marketing expertise
- Staff training
- Client consultations
- Time management
- Sales leadership
- Sales development
- Product and service sales
- Product promotion
- Cold calling
- Competitive analysis
- Product demonstrations
- Marketing support
- Sales expertise
- Brand promotion
Languages
English
Professional
Affiliations
Volunteer at the Local West Palm Beach VA Hospital as a golf cart driver. Picking up and delivering them to the cancer center, Build 10, the dormitory ,and various parking lots.
References
References available upon request.
Timeline
Territory Manager - Sales and Service
Bill Moran
04.2003 - 05.2010
Owner / Operator
R. M . Enterptises Inc
05.1990 - 02.2010
Associate of Science - Air Condoning
University Of Southern Colorado