Raymond Mayo Sr
Providence,RI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
Work History
IT Help Desk Technician
Rhode Island College
Providence, RI
08.2022 - Current
- Analyzed system logs regularly to detect any irregularities or security breaches.
- Diagnosed complex technical problems using remote desktop tools such as TeamViewer or LogMeIn Rescue.
- Provided support for hardware, software, networking, mobile devices and other technology related issues.
- Maintained accurate records on product inspection results and reported findings to management team.
- Developed corrective action plans when needed to resolve quality issues.
- Resolved customer complaints regarding product quality in a timely manner.
- Provided technical support to other departments as needed.
Call Center Representative
AAA Northeast
Providence, RI
11.2018 - 06.2023
- Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
- Verified customer's identity prior to providing services or releasing personal items.
- Documented customer complaints and reported them to supervisors for resolution.
- Maintained accurate records of all roadside assistance requests and services provided.
- Assisted customers with jump starting dead batteries, changing flat tires, delivering gasoline, and unlocking vehicles.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Offered resolutions to de-escalate calls and solve customer issues.
General Manager
Penfield's Business Center
Boston, MA
08.2010 - 06.2018
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Designed sales and service strategies to improve revenue and retention.
- Recruited, interviewed and hired qualified staff for open positions.
Picker Packer
ABB Optical
Marshfield, MA
01.2014 - 01.2015
- Utilized RF scanners to track inventory movements throughout the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Verified accuracy of picked items by comparing them against pick list.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Selected products and items from shelves and pallets for customer orders.
- Trained new employees regarding warehouse procedures and standards.
- Used handheld scanners to key in data for packages.
Education
Bachelor of Science - Cybersecurity and Computer science
Rhode Island College
Providence, RI12-2025
Associate Of Applied Business - Business Management in Applied Business
Bay State College
Boston, MA12.2012
Skills
- Inbound Calling
- Service Schedule Coordination
- Membership Inquiries
- Software Evaluation
- System Performance Assessment
- Help Desk Support
- Technical Troubleshooting
- Data Entry
- Incident Reporting
- Hardware Configuration
- Active Directory
- Stock replenishment
- Order Picking
- Quality Control
- Product Packaging
- Records Updating
- Customer Service
- Heavy Lifting
Timeline
IT Help Desk Technician
Rhode Island College
08.2022 - Current
Call Center Representative
AAA Northeast
11.2018 - 06.2023
Picker Packer
ABB Optical
01.2014 - 01.2015
General Manager
Penfield's Business Center
08.2010 - 06.2018
Bachelor of Science - Cybersecurity and Computer science
Rhode Island College
Associate Of Applied Business - Business Management in Applied Business
Bay State College
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