Raymond McGough
Scott Depot,WV
Summary
Dynamic leader with a proven track record at Motion Industries, adept in Branch Operations Management and fostering Customer Relationships. Elevated branch performance by consistently exceeding sales targets and enhancing team productivity through effective coaching and mentoring. Demonstrated excellence in business development and staff training, achieving notable client acquisition and retention rates. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed [Job Title] with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
27
27
years of professional experience
8
8
Certification
Work History
Branch Manager
Motion Industries
06.2012 - 07.2024
- Managed approximately 60 incoming calls, texts and emails per day from customers and/or Sales Managers.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
Outside Sales Manager
Motion Industries
06.2010 - 07.2012
- Finalized sales deals and contracts.
- Managed territory budget to support development of regional and territory leads.
- Followed up with customers about customer service.
- Created efficient routes for outside salesman.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Updated client accounts based on changing markets.
- Increased sales revenue by implementing effective market strategies and building strong relationships with clients.
- Developed key partnerships for better business opportunities, resulting in an expanded client base.
- Managed a team of sales representatives, ensuring their professional growth and achievement of targets.
- Collaborated with marketing teams to develop promotional materials that effectively conveyed product value propositions.
- Improved customer satisfaction levels by addressing concerns promptly and offering personalized solutions tailored to their needs.
- Visited clients to sell [Product].
- Participated in industry events and tradeshows, expanding brand visibility and generating valuable leads for future business opportunities.
- Conducted regular performance evaluations for team members, providing constructive feedback and support for improvement.
- Delivered monthly sales forecasts to management, contributing to informed decision-making processes.
- Strengthened client retention rates by consistently delivering exceptional service experiences throughout the entire sales cycle.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties.
- Identified upsell opportunities within existing accounts through attentive relationship management skills which led to increased customer spending over time.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Drove sales by developing multi-million dollar contract sales.
Outside Sales Representative
Motion Industries
06.1997 - 06.2010
Education
High School Diploma -
Swissvale
Pittsburgh, PA06.1981
Skills
- Branch Operations Management
- Customer Relationships
- Client Relationship Management
- Staff Management
- Sales management
- Business Development
- Work Prioritization
- Goals and performance
- Sales expertise
- Critical Thinking
Certification
- Dodge Gearing and Couplings
- Falk Gearing and Couplings
- Timken Bearings
- SKF Bearings and Seals
- Motion Pneumatic / Hydraulic Certified
- Mosherflo Pump Certification
- Roper Gear Pump Certification
- Gusher Pump Certification
Timeline
Branch Manager
Motion Industries
06.2012 - 07.2024
Outside Sales Manager
Motion Industries
06.2010 - 07.2012
Outside Sales Representative
Motion Industries
06.1997 - 06.2010
High School Diploma -
Swissvale