Raymond Medina Marcano
Kissimmee,Fl
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
Synchrony
09.2022 - 11.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Personal Shopper
Sam's Club
12.2021 - 09.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Customer Service Representative
SquareTrade
09.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Meat Packer
Sam’s Club
06.2017 - 08.2018
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Inspected meat to perform quality assurance checks.
- Upheld high standards of sanitation by diligently cleaning tools, equipment, and surfaces throughout each shift.
Elderly people care taker
Hogar Bienaventurado
12.2016 - 06.2017
Electrical appliances installers’ assistant
RM Contractor
01.2010 - 01.2015
Education
Associate of Applied Science - Nursing
Instituto Tecnológico De Puerto Rico
Manatí, P.R05.2017
10th grade - 12th grade -
Vega Baja, P.R01.2015
Skills
- Bilingual
- Excellent written and oral communication
- Computer Knowledge
- Willing to work any hours
- Willing to work weekends
- Ability to work under pressure
- Good communication skills
- Customer service
- Customer relations
- Call center experience
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
References
given as asked
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Specialist
Synchrony
09.2022 - 11.2024
Personal Shopper
Sam's Club
12.2021 - 09.2022
Customer Service Representative
SquareTrade
09.2018 - 11.2021
Meat Packer
Sam’s Club
06.2017 - 08.2018
Elderly people care taker
Hogar Bienaventurado
12.2016 - 06.2017
Electrical appliances installers’ assistant
RM Contractor
01.2010 - 01.2015
10th grade - 12th grade -
Associate of Applied Science - Nursing
Instituto Tecnológico De Puerto Rico
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