Summary
Overview
Work History
Skills
Websites
Accomplishments
Affiliations
Certification
Timeline
Generic

Raymond Michaels

Kahului,HI

Summary

Forward-thinking business leader dedicated to continuous business improvement. Focused on enhancing revenue, streamlining business operations & improving customer experience by leveraging technology and team development.

Overview

21
21
years of professional experience
1
1
Certification

Work History

President

Maui Plumbing Inc.
01.2011 - Current
  • Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
  • Developed strong professional relationships with clients, leading to repeat business opportunities and word-of-mouth referrals.
  • Managed project schedules of multiple crews effectively to maximize productivity while minimizing downtime between jobs or tasks during busy periods.
  • Implemented apprenticeship program through the ABC. Mentored junior plumbers in skills development through hands-on training & classroom learning.
  • Planned pipe system layout, installation and repair according to specifications.
  • Prepared budgets and estimated costs for potential work on commercial & residential projects.
  • Assisted architects and engineers in designing efficient plumbing systems tailored specifically to unique building layouts or requirements.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed DfMA / Prefabrication process to offset labor costs and maximize efficiency on larger projects.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Spearheaded talent acquisition efforts, attracting top-tier talent to build a high-performing team. Grew team from single individual (self) to 60+.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Analyzed industry trends and tracked competitor activities to inform decision making.

Journeyman Plumber

Lahaina Plumbing Co. Inc.
06.2003 - 12.2010
  • Preserved client property while performing invasive procedures such as pipe replacement or re-routing through careful planning and execution.
  • Ensured compliance with local plumbing codes and regulations through rigorous adherence to installation guidelines and permit requirements.
  • Kept detailed job records using Quickbooks Enterprise to maintain up-to-date filing system.
  • Increased client retention through exceptional customer service, clear communication, and prompt response to service requests.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Increased company revenue by upselling additional services, maintenance contracts, or equipment upgrades during routine service calls.
  • Prepared budgets and estimated costs for potential work on piping systems.

Skills

  • Change and Growth Management
  • Leadership Team Building
  • Employee Motivation and Performance
  • Company Representation
  • Contract Management
  • Process Improvement
  • Contract Negotiation
  • Conflict Resolution
  • Value Engineering
  • Project Estimation
  • Building Information Modeling
  • DfMA & Prefabrication

Accomplishments

  • Resolved product issue through consumer testing.

Affiliations

  • Construction Industry of Maui - Vice Chair

Certification

  • Licensed Plumbing Contractor
  • Licensed Fire Protection Contractor

Timeline

President

Maui Plumbing Inc.
01.2011 - Current

Journeyman Plumber

Lahaina Plumbing Co. Inc.
06.2003 - 12.2010

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Raymond Michaels