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Associate Principal Engineer

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Professional with over 20 years of experience in contact centre operations, both in-house and offshore. Proven track record in driving business change and fostering team motivation to achieve exceptional results. Strong organizational and time management skills, thriving in fast-paced environments. Expertise in building robust relationships that enhance team performance and company values.

Goal-oriented professional, effective in dealing with individuals in stressful and confusing situations, meeting benefits needs, and navigating agency structures. Experience in dealing with regulatory boundaries and departmental standards to handle requirements via email, letter, phone, and in person. Offers several years of Offers years of experience in generating new business through the sale of various insurance plans. Have a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively without supervision and quickly master new skills. Also able to communicate in five different languages: English, Portuguese, Spanish, Mandarin, and Cantonese.

Insurance professional with over 15 years of experience in property and auto claims, currently focusing on Accident Benefits claims. Proven expertise in end-to-end claims adjudication and negotiation, with a strong ability to clearly explain processes to policyholders and expedite fair settlements. Recognized for an empathetic, customer-focused approach and a consistent record of building trust with claimants. Leadership & Engagement: Active contributor to internal leadership initiatives, providing employee feedback and supporting process improvements that enhance team effectiveness and operational efficiency. Currently pursuing the Chartered Insurance Professional (CIP) designation to further enhance industry knowledge and professional excellence.

Student Experience and Program Coordination professional with over 10 years of experience supporting international students across ESL, higher education, and global exchange programs. Recognized as Academic Advisor of the Year (2023) for excellence in student support and advising. Proven ability to manage high-volume student caseloads, coordinate cross-cultural stakeholders, and provide end-to-end student support from onboarding through program completion. Experienced in student case management, CRM systems, compliance documentation, and remote collaboration across global teams. Native Portuguese speaker with fluency in English and Italian and advanced Spanish.

Dedicated financial advisor known for exceptional client relationship building and disciplined approach. Experience in refining financial strategies and enhancing client satisfaction through accountability and proactive solutions. Ready to leverage expertise to support clients in achieving financial security and planning for their future.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Direct Support Professional with extensive experience, as well as a K-12 educational background, adept at implementing individualized care plans and fostering community integration. Skilled in therapeutic support and relationship building, I have successfully enhanced clients' social skills and independence, ensuring their unique needs are met through tailored recreational programming and progress monitoring.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented professional with superb people skills. Highly detail-oriented and organized self-starter who works well independently to get the job done to the satisfaction of the client. Detail-oriented professional with superb people skills. Engaging and helpful. Responsible with excellent communication skills.

Detail-oriented healthcare professional with experience in patient access/registration, medical billing/claims, and revenue cycle operations. Skilled in insurance verification, claims resolution, claim appeals, patient support, and multi-department collaboration. Recognized for strong communication, problem-solving, and reliability in fast-paced and high-volume healthcare environments.

Raymond Milici

Overview

Work History

Claims Assistant

Call Service Representative

Guitar Instructor

Education

Bachelor of Arts - Philosophy with Minors in Russian Language & Jazz Studies

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Claims Assistant

Call Service Representative

Guitar Instructor

Bachelor of Arts - Philosophy with Minors in Russian Language & Jazz Studies

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