Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Milioto

Cerritos,CA

Summary

Accomplished Field Service Technician with a proven track record at Total Warehouse, adept in troubleshooting and repair, and known for an exceptional positive attitude. Expertise in enhancing equipment uptime and fostering customer relationships led to significant service quality improvements. Skilled in problem-solving and field repairs, consistently identified opportunities to reduce downtime and increase operational efficiency.

Overview

10
10
years of professional experience

Work History

Field Service Technician

Total Warehouse
02.2021 - Current
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
  • Operated hand tools and power equipment according to company safety procedures.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Discussed and recommended service options with customers and explained costs involved.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Optimized route planning for service calls to maximize number of daily visits without compromising service quality.

Field Service Technician

Crown Lift Trucks
05.2017 - 12.2019
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
  • Operated hand tools and power equipment according to company safety procedures.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Discussed and recommended service options with customers and explained costs involved.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Optimized route planning for service calls to maximize number of daily visits without compromising service quality.

Technician

Honda World -downey
04.2015 - 05.2017

• Perform vehicle inspections, and maintenance.

• Diagnose, and repair vehicles.

• Perform, and complete all paperwork.

Education

Diploma - N/A

Downey High School
Downey, CA
06.2015

Skills

  • Problem-Solving
  • Troubleshooting and repair
  • Positive Attitude
  • Field Repairs

Timeline

Field Service Technician

Total Warehouse
02.2021 - Current

Field Service Technician

Crown Lift Trucks
05.2017 - 12.2019

Technician

Honda World -downey
04.2015 - 05.2017

Diploma - N/A

Downey High School
Raymond Milioto