Raymond Mollica

• Exceeded performance expectations since DAE7 launch by supporting less experienced peers.
• Established trust with OTR, UTR, and DSPs, becoming a go-to resource for assistance.
• Conducted in-depth problem-solving to drive effective changes and improvements for on the road barriers.
• Achieved top regional IAQ growth average of rolling 4-week period in April 2023 through consistent engagement with DAs.
• Collaborated with UTR team to improve on pick process, leveraging employee management experience from AMXL to enhance operational success.
• Empowered direct reports by facilitating developmental conversations and maintaining high standards.
• Created an email template to track STC trends, resulting in a 5% week-over-week increase.

HPT1 (Home Site)

• Collaborated with ACES team to develop a tracker that standardized sort flow, enhancing shift effectiveness based on headcount and rate.
• Sort Tracker assisted in increasing volume capacity for XL stations, achieving cost-effective operations across the network.
• Implemented the 'ASM checklist' that reduced standard work misses and minimized the cost impact from labor planning at HPT1 and 11 other sites in the super region.

HBO1 (~3-month STA)

• Partnered with ACES team at HBO1 site in Boston to train managers on enforcing problem-solve standards.
• Organized sort floor into first wave first, optimizing workflow efficiency.
• Separated CP routes (Captain Planet/1P routes) from XL/MA/UB routes to minimize walk time for DOT-certified DAs, improving operational productivity.
• Implemented LIFO sorting system to improve loading efficiency, raising OTD metric from 77.73% to 90.56%.

• Ensured safety standards through comprehensive training and real-time application.
• Troubleshot routes and verified proper package sortation via scan compliance to meet customer promises.
• Onboarded and trained new employees as an ambassador for best practices.
• Achieved 40% reduction in PNOV metric from week nine to week thirty-three (2020).
• Assisted in launching JEDI return program at DPP1 Delivery Station.
• Served as a stretch T3 on SSD and RTS shifts from April 2020 to September 2021, leading to promotion for Load-Out OTR PA at DPP7 in September 2021.