Raymond Morris
Summary
Organized and detail oriented professional with background in dental practice and business management. Offers experience in quality assurance, documentation/reporting and customer focus. I'm eager, dependable and adaptable. I've been successful at managing multiple priorities simultaneously with a positive attitude. To seek and maintain full-time position that offers professional growth utilizing attention to detail, excellent time management and team collaboration.
Overview
13
13
years of professional experience
Work History
Hunt Social Media/Specialties CS Senior Agent
Tactacam
11.2023 - Current
- Interact with peers in other departments, which promotes continuous share of information required for job tasks.
- Handle and promptly resolve customer issues to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Successfully finish manager appointed projects in a timely manner with accuracy and attention to detail.
- Work collaboratively with cross functioning teams to achieve a common goal for customer service.
Lead Orthodontic Assistant
Shaw Orthodontics
04.2021 - 10.2023
- Created/Implemented policy's and procedures to all clinical team members by providing them with detailed duties, responsibilities and expectations.
- Scheduled appointments and made follow-up emails and calls for new and existing patients, factoring in provider availability and scheduling loads
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Designed dental report card to explain patient dental health status and treatment plans.
- Created and maintained documentation for employee scheduling, processes, procedures and everyday work flow.
General Manager
Hometown Cinemas
10.2011 - 09.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed current employee and showtime schedules to come up with solutions for staffing and forecasted additional staffing in busier season.
- Ran daily internal POP reports on employee/movie scheduling to maximize labor and products cost.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Formulated policies and procedures to streamline operations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Customer Service Representative
Collin Street Bakery
10.2020 - 12.2020
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Registered Dental Assistant - Dental Assisting
Dental Replacements Training Academy
04.2021
High School Diploma -
Kemp High School
05.2011
Skills
- Organizational Skills
- Adaptability and flexibility
- Training and Employee development
- Polite communication skills
- Documentation and reporting
- Positive attitude
Timeline
Hunt Social Media/Specialties CS Senior Agent
Tactacam
11.2023 - Current
Lead Orthodontic Assistant
Shaw Orthodontics
04.2021 - 10.2023
Customer Service Representative
Collin Street Bakery
10.2020 - 12.2020
General Manager
Hometown Cinemas
10.2011 - 09.2021
Registered Dental Assistant - Dental Assisting
Dental Replacements Training Academy
High School Diploma -
Kemp High School
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