Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Morris

Summary

Organized and detail oriented professional with background in dental practice and business management. Offers experience in quality assurance, documentation/reporting and customer focus. I'm eager, dependable and adaptable. I've been successful at managing multiple priorities simultaneously with a positive attitude. To seek and maintain full-time position that offers professional growth utilizing attention to detail, excellent time management and team collaboration.

Overview

13
13
years of professional experience

Work History

Hunt Social Media/Specialties CS Senior Agent

Tactacam
11.2023 - Current
  • Interact with peers in other departments, which promotes continuous share of information required for job tasks.
  • Handle and promptly resolve customer issues to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Successfully finish manager appointed projects in a timely manner with accuracy and attention to detail.
  • Work collaboratively with cross functioning teams to achieve a common goal for customer service.

Lead Orthodontic Assistant

Shaw Orthodontics
04.2021 - 10.2023
  • Created/Implemented policy's and procedures to all clinical team members by providing them with detailed duties, responsibilities and expectations.
  • Scheduled appointments and made follow-up emails and calls for new and existing patients, factoring in provider availability and scheduling loads
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Created and maintained documentation for employee scheduling, processes, procedures and everyday work flow.

General Manager

Hometown Cinemas
10.2011 - 09.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Analyzed current employee and showtime schedules to come up with solutions for staffing and forecasted additional staffing in busier season.
  • Ran daily internal POP reports on employee/movie scheduling to maximize labor and products cost.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Formulated policies and procedures to streamline operations.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Customer Service Representative

Collin Street Bakery
10.2020 - 12.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Registered Dental Assistant - Dental Assisting

Dental Replacements Training Academy
04.2021

High School Diploma -

Kemp High School
05.2011

Skills

  • Organizational Skills
  • Adaptability and flexibility
  • Training and Employee development
  • Polite communication skills
  • Documentation and reporting
  • Positive attitude

Timeline

Hunt Social Media/Specialties CS Senior Agent

Tactacam
11.2023 - Current

Lead Orthodontic Assistant

Shaw Orthodontics
04.2021 - 10.2023

Customer Service Representative

Collin Street Bakery
10.2020 - 12.2020

General Manager

Hometown Cinemas
10.2011 - 09.2021

Registered Dental Assistant - Dental Assisting

Dental Replacements Training Academy

High School Diploma -

Kemp High School
Raymond Morris