Raymond Murphy

• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
• Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
• Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
• Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Managed accounts to retain existing relationships and grow share of business.

I currently am half-owner along with my wife, Michele. Michele handles the daily operations.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.