Raymond Nance
Carolina Beach,NC
Summary
Detail-oriented Cloud Administrator committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious solutions while maintaining cloud best practices. Creates easy-to-follow guidelines and troubleshooting documentation for both technical and non technical staff.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Jr Cloud Administrator
Atlantic Bay Mortgage Group
01.2023 - Current
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Used metrics to monitor application and infrastructure performance.
- Worked with teammates to generate assessments and develop and implement actionable recommendations based on results.
- Reviewed existing systems and made recommendations for improvements.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Provided 2nd and 3rd level technical support and troubleshooting to internal clients.
- Responded promptly to user requests for permission changes, new storage and expansion questions.
- Created, updated and maintained cloud security standards and best practices across the company.
IT Support - Cloud
Atlantic Bay Mortgage Group
11.2021 - 01.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided technical support to over seas 3rd party clients.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
IT Support Engineer
Amazon
03.2020 - 11.2021
- Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for users.
- Submitted service tickets for equipment maintenance requests.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for over 5,000 users.
Engineering Technologist 2
Corps Logistics
12.2018 - 03.2020
- Interacted with suppliers, contractors and customers to identify material problems and process resolutions.
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Developed test and support equipment recommendations to enhance and streamline testing activities.
- Performed in-depth electrical acceptance testing of completed hardware.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Reviewed drawings and technical diagrams of proposed circuits for viability and compliance.
- Developed engineering documentation such as system requirements and diagnostic procedures.
- Conducted field surveys and studied maps and diagrams to identify and correct power system problems.
- Mentored junior technicians and new hires to better improve competency and efficiency of all staff.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
- Negotiated schedules, work plans and payment structures with subcontractors.
- Prepared budgets by estimating materials, labor and construction costs.
- Managed team of 24 employees, overseeing hiring, training, and professional growth of employees
Engineering Technologist
Corps Logistics
10.2017 - 11.2018
- Calibrated and repaired existing systems such as DC motor's and PCB's.
- Performed in-depth electrical acceptance testing of completed hardware.
- Supervised construction and pre-commissioning of bike stations and kiosk systems.
- Developed engineering documentation such as system requirements and diagnostic procedures.
- Validated small product and subsystem performance by performing analysis, simulation and laboratory testing.
- Confirmed system and component capabilities by designing testing methods and testing properties.
- Identified specific cables, connectors, fuses, circuit breakers and other electrical devices required for installation of monitoring systems.
- Evaluated power needs for various systems.
- Created standardized manuals for maintenance and operating procedures.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Managed 6, year long engineering projects by generating and maintaining design drawings, estimating costs and creating statements of work specifications
Yard Foreman
Norfolk Southern
09.2011 - 10.2017
- Coordinated activities of field personnel when in yard or between projects to facilitate equipment maintenance, yard organization and clean-up.
- Negotiated and directed train and rail cars movement.
- Communicated with train dispatchers to obtain and adjust directions.
- Prepared forms, required reports, switch lists and train orders daily.
- Inspected train in motion and stationary to determine proper functionality.
- Performed air brake and electrical connection coupling.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
- Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Operated controls to activate track switches and traffic signals.
- Conducted numerous safety and yard inspections and documented and distributed findings and observations
Logistics Operations NCO
US Marine Corps Active / Reserve
10.2006 - 10.2013
- Directed shipping and receiving of wide range of products daily.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Conducted and oversaw briefings and debriefings.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Handled administrative requirements, maintained records and submitted operational reports.
- Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.
- Coordinated mission details and communicated with unit to convey changes.
- Developed logistical checklists to guide activities support.
- Conducted audits to improve office logistics practices and procedures.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Provided support to commander.
- Managed team of 12 Marines overseeing training, and professional growth of Marines
Education
Bachelor of Science - Cloud Computing
Thomas Edison State University
Trenton, NJ12.2023
Skills
- Configuration and Management
- Disaster Recovery Planning
- Incident Response
- Compliance with Security Requirements
- Server Improvements
- Building Automation Systems
- Architecture Improvements
- Troubleshooting
- Technical Documentation
- Infrastructure Deployment
- Network Administration
- System Configuration
Certification
Network+ | Security+ | SSCP | AWS Cloud Practitioner | AWS Solution Architect Associate | AWS Developer Associate | AWS SysOps Admin Associate | Microsoft 365 Fundamentals | Azure Fundamentals | Azure Administrator
Home Labs
2 Dell R630 and 2 Dell Optiplex 7090 used for home lab's. Installed ESXI 7 on all the machines. I have done various labs with co workers ranging from chat bots to home servers. I also lab in AWS every day. Some labs are done in AWS skill builder to avoid high cost in the cloud environment.
Affiliations
Institute of Electrical and Electronics Engineers, 2016 – Current
ISC2 RDP Chapter, 2021- Current
Timeline
Jr Cloud Administrator
Atlantic Bay Mortgage Group
01.2023 - Current
IT Support - Cloud
Atlantic Bay Mortgage Group
11.2021 - 01.2023
IT Support Engineer
Amazon
03.2020 - 11.2021
Engineering Technologist 2
Corps Logistics
12.2018 - 03.2020
Engineering Technologist
Corps Logistics
10.2017 - 11.2018
Yard Foreman
Norfolk Southern
09.2011 - 10.2017
Logistics Operations NCO
US Marine Corps Active / Reserve
10.2006 - 10.2013
Bachelor of Science - Cloud Computing
Thomas Edison State University
Network+ | Security+ | SSCP | AWS Cloud Practitioner | AWS Solution Architect Associate | AWS Developer Associate | AWS SysOps Admin Associate | Microsoft 365 Fundamentals | Azure Fundamentals | Azure Administrator
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