Raymond Negron

Lead and oversee all club operations, ensuring exceptional service, member retention, and financial performance. Manage a diverse team of department heads and staff while aligning operations with company standards. Oversee budgets, drive membership sales, and enforce high standards in cleanliness, safety, and service. Cultivate a culture of accountability, motivation, and excellence through coaching and development of staff. Act as the face of the club, maintaining strong relationships with members and handling escalated concerns.

▪ Elevated member satisfaction and retention by promoting a results-driven, hospitality-focused culture.

▪ Led successful staff development initiatives, improving team performance and morale.

▪ Oversaw financial targets, reducing operational costs while maintaining premium service delivery.

▪ Implemented strategic plans that supported year-over-year growth in memberships and services.

• Provide strategic and operational direction for achievement of top- and bottom-line results.
• Enhance multi-skilled team competencies via inspirational leadership and training programs for continuous operational excellence.
• Track inventory levels; accordingly, place orders for seamless operations.
• Keep customers at the heart of organization's operating philosophy to generate repeat visits and positive word of mouth.
• Enforce end-to-end controls for compliance assurance and continuous quality management.
• Communicate organizational goals to team members, bringing clarity and removing ambiguities within teamwork.
• Identify and capture new opportunities to strengthen P&L figures.
• Credited for growing sales and reducing waste by utilizing inventory management system.
• Improved customer experience through effective mobilization of human resources and operations scheduling.
• Recognized for successfully turning around and managing a failing store.
• Augmented sales by 20%+ and customer transactions by 16%+ through quality service delivery.
• Increased total contribution from -12% to a positive 13%+ over last year.