Raymond Nelson
Alexandria,VA
Summary
Motivated and detail-oriented IT Technician with a strong foundation in technical support and problem-
solving. Proven ability to diagnose, troubleshoot, and resolve hardware, software, and network issues
efficiently. Eager to secure an entry-level role where I can leverage my knowledge of computer systems
and networking to improve organizational processes, streamline workflows, and ensure optimal system
performance. Known for a proactive approach, strong communication skills, and a commitment to
continuous learning, I am ready to make a meaningful impact on team productivity and service quality.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Network/Cable Data Center Technician
Capital Treck Inc
09.2022 - Current
- Installed equipment cages, racks, and cabinets to house customer's network, data equipment, and power circuits
- Installing and configuring Access control systems
- Router Configuration
- Pull fiber CAT 5/CAT 6 cables
- Terminate and dress CAT 5 /CAT 6 cables
- Testing and Troubleshooting
- Cable Patching
- Installing security cameras, Card readers, security locks
Install technician
Fusion Technology Inc
07.2021 - 08.2022
- Pulling and routing CAT 5 or CAT 6 or Fiber cable in new construction and existing data center environment
- Dressed, labeled, and terminated CAT 5 and CAT 6 cables
- Performed system testing and troubleshooting as required
- Documented resolutions in Service Request Management system
- Installed racks and patching cables
- Installing cameras and mounting tv stands
- Installing projectors screens and mounting projectors
- Installing cameras and mounting tv stands
- Installing projectors screens and mounting projectors.
Next Generation Security Concept
05.2020 - 06.2021
- Served as IT Support, extending a wide array of services including troubleshooting, maintenance, and user assistance to ensure seamless functionality and productivity across the organization
- Implemented and managed VPN connections for remote users, establishing secure and efficient access to organizational networks and resources while adhering to best practices in cybersecurity
- Administered firewall policies with meticulous attention to detail, configuring rules and protocols to fortify network security posture and ensure regulatory compliance
- Applied expertise in TCP/IP, DNS, DHCP, and VLANs to optimize network protocols, enhancing efficiency and reliability of data transmission and communication systems
- Specialized in programming of security cameras, leveraging industry-leading technologies to design and deploy comprehensive surveillance solutions tailored to organizational security needs and specifications
- Utilized advanced functionalities of Microsoft 365 and
- Azure Portal and Management services for streamlined administration and governance of cloud-based infrastructure and applications.
IBM
01.2018 - 11.2019
- Continuous Integration/Continuous Deployment (CI/CD):
- Implement and maintain C/CD pipelines to automate the build, test, and deployment processes, enabling faster and more reliable delivery of software updates
- Documentation and Training: Documenting processes, configurations, and best practices is crucial for knowledge sharing and maintaining a reliable infrastructure
- You might also provide training and support to other team members or stakeholders.
Education
Bachelor of Science - Marketing
Accra Technical University
09.2015 - 05.2019
Security+ IT support certification - undefined
Skills
Data Center Operations
Network Troubleshooting
Computer hardware troubleshooting
Network support
Hardware diagnostics
Maintenance and repairs
IT support
Performance Optimization
Hardware maintenance
Backup and recovery
Disaster Recovery
Virtualization Technologies
Asset Management
Incident Management
ITIL Framework
Power Distribution
Procurement
System Administration
Capacity Planning
Server Management
Security Protocols
Operating systems
Infrastructure monitoring
Cooling systems
Structured cabling
Server configuration
Hardware and Software Repair
Component Installation
Software Installation
SIEM
Support Services
User Support
Timeline
Network/Cable Data Center Technician
Capital Treck Inc
09.2022 - Current
Install technician
Fusion Technology Inc
07.2021 - 08.2022
Next Generation Security Concept
05.2020 - 06.2021
IBM
01.2018 - 11.2019
Bachelor of Science - Marketing
Accra Technical University
09.2015 - 05.2019
Security+ IT support certification - undefined
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