Human Resources leader who translates business goals into HR initiatives that improve performance and profitability. Multi-industry experience allows for unique perspective and approach to process improvement. Strong influencer who supports top executives and corporate mission by translating vision into actionable strategies while always remembering that human capital is every company’s greatest asset.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HR Consultant
Pinnacle Human Resources, LLC
06.2015 - 08.2015
Consultant and HR Business Partner provided executive level support to start-ups as well as companies with a local, state- wide, or national presence
Provided strategic planning as well as HR departmental growth strategies to a technology start-up
Updated Company Employee Handbook including drafting several new policies as well as revising existing policies.
HRIS System Tester
Luceo Solutions
05.2013 - 08.2015
Luceo is an international company which produces a premier Applicant Tracking System which provides top-notch service in functionality, customization, and ease of use
Obtained position by demonstrating strong knowledge of system while overseeing its implementation at Byram Healthcare
Provided SME consultation as HR professional to help guide development of end user interface
Partnered with R&D team to design and develop custom interfaces, reports and other content within application suite
Reason for leaving: 1099 contract ended
Director of Human Resources
The Home Of The Good Shepherd
09.2023 - Current
Maintained "open door" policy to encourage employee communications and resolution of issues.
Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
Maintained human resources regulatory compliance with local, state and federal laws.
Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
Owner
Noble Homestead
08.2017 - Current
Maintain 3 commercial glamping sites on property as well as conduct retail sale of various woodworking projects and other creative art endeavors.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
Conducted target market research to discover customer needs and analyze competitor trends
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
Branch Manager
Protrans Services Inc
01.2022 - 11.2022
Managed all aspects of local branch of Canadian-based staffing agency
Duties included, but were not limited to: creation and implementation of company policy, full cycle recruiting, operations management, business development, performance management, compliance
Reason for leaving: lay-off
Absence Case Manager
Amazon
10.2021 - 04.2022
Manage full life cycle of Personal Leave of Absence claims for Amazon employees.
Human Resources Manager
The Gideon Putnam Spa & Resort, Delaware
03.2018 - 09.2020
historic hotel located in heart of Saratoga Spa State Park
hotel suffered catastrophic water main break in January and was closed until May 1, 2018
Partnered with senior leadership team and corporate HR to re-build HR department, reb-rand and re-staff hotel prior to opening
All HR equipment, files, and documentation were lost in the flood
Successfully developed new policies, forms, and procedures as well as re-staffed hotel to operational levels between March and May Successfully improved relations between company and Labor Union by becoming subject matter expert in relation to the CBA and ensuring company compliance
Negotiated successful conclusion to numerous grievances and discrepancies in contract interpretation in arbitration hearings
Developed and implemented procedures to monitor and review overtime usage on both daily and weekly level to aid operational departments in managing scheduling of overtime
Average results are 33% less overtime used when compared to same week in previous year
Reason for leaving: lay-off due to Covid-19
Human Resources Business Partner
Air Liquide
08.2015 - 08.2017
Supported entire national Electronics Business Unit with 1,200 employees while maintaining specific ownership of 3 locations totaling 175 employees
Coach managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity - Above and Beyond Rewards Program Champion
Managed daily discipline and performance issues and spearheaded a number of highly sensitive investigations, working closely with Executive team and Legal as needed
Aided in design and implementation of corporate Leadership
Platform management training initiative
Acted as a trainer and coordinated training topics for Executive Team members to roll out to all supervisor and manager level employees across entire business unit
Improved “employer branding” by working with IT department to design, develop and launch Electronics Division’s first company intranet site
Created and managed 3 separate Employee Engagement Committees for 3 different locations which improved engagement from 65% to in a 2 year period
Reason for leaving: lay-off
Sr. Recruiter
Time Warner
08.2013 - 04.2015
Managed applicant flow process and conduct interviews for high-volume activity (50+ hires per month) in the evergrowing
NE Regional call center
In 2 years grew the call center from 100+ agents to 550+ turning it into the telecommunications
industry’s largest regional US call center
Conducted full cycle recruiting from placing advertisements to interviewing to
onboarding
Analyzed market trends and candidate flow to recommend adjustments to recruiting methodologies
Implemented
skills testing and revised interview and candidate selection process to improve retention and reduce subjectivity in selection
process
Managed weekly, monthly, and quarterly reports for local and corporate management
Reason for leaving: lay-off due to merger
HR Generalist
Fidelis Care NY
02.2013 - 05.2013
Managed job postings and applicant flow process for high-volume activity for Northeast and Central regions of NYS
Conduct
interviews, provide new hire orientation, and administer onboarding process
Source for all position types from entry-level to
senior management
Conducted full-cycle recruitment process across all business lines for all positions from entry-
level to executive
Managed and spearheaded Graduate Recruitment Program to facilitate hiring of graduates from
local schools into organization
Trained management-level staff on behavioral interviewing skills to optimize hiring
practices.
HR Generalist
Byram Healthcare
07.2011 - 12.2012
Managed all HR functions for nation-wide medical supply company with nearly 1,200 employees
Managed full-cycle recruiting process for 15 locations from entry- to executive-level
Oversaw implementation and end-user training on pre- and post-hire assessment tools provided by Concord Consulting
Developed assessment system profiles for all positions within the company
Primary administrator of ADP HRIS system to update employee information and benefit enrollment changes, update employee content pages, create new benefit plans and open enrollment profiles, and create semi-annual performance evaluation profiles; oversaw major system upgrade to WorkforceNow (single-sign-on portal encompassing HRB
EzLabor, and PayExpert)
This including building a custom profile for an age-banded medical insurance plan which the system typically does not support
Coordinated member enrollment including new hire, qualified event changes, and open enrollment for 1000+ employees nationwide in 7 health plans, 3 dental plans, 4 FSA plans, and voluntary supplemental life plans
Handled all case management duties for Disability and WC claims; liaison between employees, physicians, and medical case workers to determine duration of leave time, and coordinate Transitional Work Assignments
Managed Corrective Action process and Performance Improvement Plans for 1200+ employees
Identified a need for process improvement, researched competitors, negotiated contract, and oversaw implementation of new Luceo Applicant Tracking System; conducted system training for company hiring managers
Researched, negotiated rates, and oversaw implementation of Kchecks system (monitors federal OIG and EPLS and various state systems for tracking parties excluded from receiving federal contracts and/or benefits
Reason for leaving: relocation
HR Generalist
Halsted Communications Ltd
01.2007 - 06.2011
Managed Corrective Action process and Performance Improvement Plans for 800+ employees including suspensions, terminations, and full-scale investigations into issues of alleged misconduct, abuse, harassment, and sexual harassment
Communicated frequently with legal team to ensure appropriate and ethical actions were taken at all times
Prepared documentation and attended UI hearings for terminated employees; saved company over $2 Million in claims
Updated employee records and status change events; responsible for numerous weekly and monthly hire and churn reports including maintenance of corporate organizational charts
Conducted management training sessions on policy/procedure compliance, addressed employee questions and concerns on a variety of topics
Supported Benefits Department during employee transitions by managing enrollments and addressing employee questions
Organized process of tracking of leaves of absence for Short-Term and Long-Term Disability and FMLA
Reason for leaving: lay-off due to acquisition by Mastec