Raymond Ortiz
Tampa
Summary
Focused and experienced in overseeing sales & marketing strategies for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning, project management and implementing strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
12
12
years of professional experience
Work History
Digital Marketing Manager
Gorilla Hemp Company
07.2018 - Current
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts, engaging with followers and creating loyal brand community.
- Elevated brand visibility by developing and executing comprehensive marketing campaigns across multiple digital platforms.
- Developed key partnerships with influencers and media outlets, amplifying brand presence and reach.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
Retail Sales Associate/Retail Store Manager
AT&T
02.2018 - 02.2024
- Created training materials for new hires and implemented new staff onboarding and training processes.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained 5 associates to develop into productive team members with excellent product knowledge.
- Established a new retail location, leading to an increase of $83k in revenue in 4 months.
- Proactively addressed potential sales issues, leading to a 67% reduction in account turnover.
Licensed Health Insurance Agent/Help Desk Technician
Medicare Resource Center
01.2020 - 08.2022
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
- Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
- Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
Education
High School Diploma -
Tampa Bay Technical
Tampa, FL05-2011
Skills
- Digital marketing
- Special events planning
- Product knowledge
- Sales expertise
- Social media management
- Online marketing
- Digital photography
- Video editing
- Graphics editing
- Motivational skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Licensed Health Insurance Agent/Help Desk Technician
Medicare Resource Center
01.2020 - 08.2022
Digital Marketing Manager
Gorilla Hemp Company
07.2018 - Current
Retail Sales Associate/Retail Store Manager
AT&T
02.2018 - 02.2024
High School Diploma -
Tampa Bay Technical
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