Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Raymond Ortiz

Minneapolis,MN

Summary

Strategic and results-driven leader with extensive experience in supply chain management, customer success, and operations leadership within distribution and logistics environments. Proven ability to lead cross-functional teams to deliver value realization, build trusted executive relationships, and drive continuous improvement initiatives. Expertise in supply chain solutions, inventory management, and project delivery, with strong skills in stakeholder engagement at the C-suite level, and customer retention strategies. Skilled in influencing change to improve business outcomes and client satisfaction.

Overview

14
14
years of professional experience

Work History

Director - Supply Chain Optimization

Consultant
07.2025 - Current
  • Analyze clients’ end-to-end supply chain strategies to identify optimization opportunities across planning, procurement, logistics, and fulfillment.
  • Advise on optimization initiatives, automation opportunities, and process improvements to drive efficiency and cost reduction.
  • Provide guidance on client management best practices, governance, and performance measurement for value realization.
  • Collaborate with clients to design scalable, repeatable optimization programs and roadmaps.

Materials Flow Manager

Det-Tronics
Bloomington, USA
07.2024 - 07.2025
  • Lead and develop a team ensuring inventory accuracy, planning, and forecasting aligned with organizational goals.
  • Participated in leadership strategy meetings to define operational improvements and customer success strategies.
  • Escalation point managing complex client relationship issues, negotiating and facilitating mutually beneficial resolutions.
  • Developed and executed continuous improvement initiatives to enhance operational efficiency and customer outcomes.
  • Regularly report key facility and operational metrics, utilizing data to inform strategic decision-making.

Director of 3PL Operations and Customer Relations

SBS Group of Companies
Saint Paul, USA
07.2022 - 07.2024
  • Directed a high-performing team managing customer relations, operations, and project delivery across 3PL and domestic transportation services.
  • Built and maintained strong executive relationships with enterprise clients in distribution and logistics sectors, serving as a trusted strategic partner.
  • Oversaw onboarding, customer feedback management, and operational alignment to ensure high retention and satisfaction.
  • Negotiated contracts and worked cross-functionally with sales and service teams to identify upsell and growth opportunities.
  • Implemented scalable policies and procedures that enhanced service delivery and improved customer health and retention metrics.

Facility Operations Manager

SBS Group of Companies
Baltimore, USA
08.2018 - 07.2022
  • Led change management efforts related to M&A, aligning teams to new operational goals and customer success initiatives.
  • Collaborated closely with product, sales, and technology stakeholders to ensure seamless customer experience and optimized workflow.
  • Analyzed operational data to identify cost-saving strategies and process improvements, contributing to customer satisfaction and business growth.

Inventory and Purchasing Manager

RBW
Brooklyn, USA
11.2016 - 06.2018
  • Managed vendor negotiations, purchase orders, and inventory control to support efficient supply chain operations.
  • Partnered with trade compliance and logistics teams to ensure accurate customs documentation and timely international shipments.
  • Developed reporting and KPIs to monitor program objectives and support continuous improvement aligned with customer needs.

Warehouse Program Manager

SBS Group of Companies
Shakopee, USA
07.2015 - 08.2016
  • Led team training, operational standards implementation, and coordination of logistics for warehouse programs.
  • Created key performance indicator reports and developed evaluation methods to improve program strength.

Production Inventory Control Manager

Phillips & Temro Industries
Eden Prairie, USA
02.2012 - 07.2015
  • Developed and implemented inventory control procedures resulting in a 10% stock level reduction.
  • Coordinated with logistics and shipping to resolve product availability issues and reconcile inventory discrepancies.
  • Conducted regular audits to ensure compliance with company policies.

Education

Bachelor of Science - Logistics, Materials and Supply Chain Management

University of South Florida
Sarasota, FL
08-2011

Associate in Arts (A.A.) - General Studies with Focus in Computer Science

State College of Florida
Bradenton, FL
08-2007

Skills

  • Customer Success Leadership
  • Team Development
  • Supply Chain Operations
  • Distribution Operations
  • Customer Relationship Management
  • Executive Engagement
  • Project Management
  • Cross-Functional Collaboration
  • Contract Negotiation
  • Vendor Management
  • Data-Driven Strategy
  • Continuous Improvement
  • ERP Systems
  • SAP
  • Netsuite
  • JD Edwards
  • AS400
  • Strategic Planning
  • Change Management

References

References available upon request.

Timeline

Director - Supply Chain Optimization

Consultant
07.2025 - Current

Materials Flow Manager

Det-Tronics
07.2024 - 07.2025

Director of 3PL Operations and Customer Relations

SBS Group of Companies
07.2022 - 07.2024

Facility Operations Manager

SBS Group of Companies
08.2018 - 07.2022

Inventory and Purchasing Manager

RBW
11.2016 - 06.2018

Warehouse Program Manager

SBS Group of Companies
07.2015 - 08.2016

Production Inventory Control Manager

Phillips & Temro Industries
02.2012 - 07.2015

Bachelor of Science - Logistics, Materials and Supply Chain Management

University of South Florida

Associate in Arts (A.A.) - General Studies with Focus in Computer Science

State College of Florida

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