Raymond Otang
Knoxville,TN
Summary
Dynamic Sales Associate with proven success at Itel Companies, excelling in customer service and relationship building. Achieved consistent sales targets through effective communication and problem-solving skills. Recognized for enhancing customer satisfaction and loyalty, while training new staff to uphold high standards of service. Reliable team player with strong time management abilities.
Overview
4
4
years of professional experience
Work History
Sale Associates
Itel Companies
03.2017 - 02.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions to effectively communicate with customers.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Collaborated with team members to achieve store sales targets consistently.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Trained new associates on product knowledge and customer service best practices.
- Resolved customer inquiries and complaints promptly, maintaining positive store reputation.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
- Money handling
- Flexible schedule
- Verbal/written communication
- Store opening and closing
- Professional demeanor
Timeline
Sale Associates
Itel Companies
03.2017 - 02.2021