Summary
Overview
Work History
Education
Skills
Timeline
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Raymond Overby

Armstrong

Summary

Dynamic manager with a proven track record at McDonald's, excelling in staff management and customer service. Enhanced team performance through effective conflict resolution and training, achieving high employee engagement. Skilled in shift scheduling and time management, fostering a productive environment while maintaining exceptional customer relations.

Overview

6
6
years of professional experience

Work History

Manager

McDonald's
07.2009 - 07.2015
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

Austin High School
Austin, MN
06-2010

Skills

  • Customer service
  • Staff management
  • Shift scheduling
  • Time management

Timeline

Manager

McDonald's
07.2009 - 07.2015

High School Diploma -

Austin High School

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Raymond Overby