Raymond Padilla
TAVARES,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Level II
Lake Tax Collecort's Office
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Representative Level II
Orange County Tax Collector
11.2013 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs with Driver's license issues as well as tag and title and property taxes.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Sales Associate
Ashley Furniture Homestore
04.2010 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY02.1989
Skills
- Managing Multiple Tasks
- Team Development
- Problem-Solving Ability
- Typing Proficiency
- Clerical Support
- Service Standard Compliance
Accomplishments
Certified Florida Collector Assistant.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Level II
Lake Tax Collecort's Office
10.2020 - Current
Customer Representative Level II
Orange County Tax Collector
11.2013 - 10.2020
Sales Associate
Ashley Furniture Homestore
04.2010 - 11.2013
High School Diploma -
Grover Cleveland High School
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