Raymond Perez
Fredericksburg,USA
Summary
To obtain a position in a thriving organization where I can utilize my experience, knowledge, and skills that will allow me to grow and contribute to that organization’s continuing success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Chief, Digital Media Support Division
US Agency for Global Media
07.2014 - 09.2025
- Served as the Manager of a staff of Technicians in the Digital Media Support Division. Ensures the organization’s mission, vision, and values are communicated to the Team and integrated into our daily support tasks. Manages Team assignments, upcoming projects, and time frame for completion. Coaches and trains Team in problem solving methods, techniques, practices, and procedures. Supervises and balances workload tasks among Team members in accordance with workflow and skill level. Prepares reports and maintains records as required of work accomplishments and administrative information for the Deputy Director and others. Reports to and communicates to the Deputy Director on Team and individual work accomplishments, training needs, progress, and problems.
- In an Acting position as the Deputy Director between 2018-11 through 2021-03, managing three separate Divisions and reporting directly to the CIO. Provided leadership, assignments, guidance, training, support, and feedback to all staff members. Managed all assigned financial, technical, and material resources, and coordinated activities with customers and other organizations. Maintained daily two-way communication with Managers, Team Leads, and staff. Monitored work to ensure optimal performance; guidance, direction and counseling was provided as needed. In addition to managing all direct hires, I also was charged with overseeing the work of contractors who monitored the broadcast production systems. Participated as a key Team member within TSI to provide subject matter expertise in the area of digital broadcast production systems and related topics. (Contact Supervisor: Yes, Supervisor's Name: Minh Nygen, Supervisor's Phone: 703-899-4974).
- Grade: GS-14
- Hours per week: 40+
- Job Title: Chief, Digital Media Support Division (Customer Support)
Lead IT Specialist
US Agency for Global Media
12.2010 - 07.2014
- Team Leader supervising a staff of Technicians in the Digital Media Support Division. Ensures the organization’s mission, vision, and values are communicated to the team and integrated into our daily support tasks. Manages Team assignments, upcoming projects, and time frame for completion. Coaches and trains Team in problem solving methods, techniques, practices, and procedures. Supervises and balances workload tasks among team members in accordance with workflow and skill level. Prepares reports and maintains records as required of Team accomplishments for the Manager. Reports to the Manager periodically on work accomplishments, training needs, progress, and any work-related issues. Represents Team in dealings with the Manager for the purposes of obtaining resources, such as hardware or software, use of compensatory time, and securing decisions from the Manager on any major work issue. Consults with the Manager on behalf of the Team about any performance/management issues and may also recommend related actions, such as reassignment, promotion, change of duty, etc. Trains broadcast personnel throughout the VOA on proper use of the broadcast software and any broadcast equipment that interfaces with the software.
- Grade: GS-13
- Hours per week: 40
- Job Title: Lead IT Specialist (Customer Support)
System Administrator/Broadcast Technician
Middle East Broadcast Networks, Inc. /Radio Sawa
10.2007 - 11.2010
- In this position at Radio Sawa, I provided Network and Server support to all critical network and media broadcast systems such as Dalet/TeamNews and DaletPlus. I led a staff of Technicians and was responsible for computer and software upgrades and performed routine systems maintenance as required or directed. Administrative responsibilities included creating and maintaining User accounts on Active Directory, Dalet/TeamNews, and DaletPlus. I provided technical support to all employees at Radio Sawa (approx. 90 Users) and trained all new hires whether they are part of the technical support staff or the broadcast staff. Trained new Users in the proper methods of using broadcast and edit studio consoles, software, and other equipment. Other duties included ensuring proper operation of all studio equipment to include Lawo consoles, minidisc players, Telos equipment, and microphones/headphones as well as Dalet/TeamNews and DaletPlus applications for live broadcast operations. I also provided customer support on individual workstations in troubleshooting Dalet/TeamNews, DaletPlus, and all other applications in a Windows XP Professional and Windows Server 2003 environment. For our Internet operation I provided support to the Web publishing team through various applications for the Radio Sawa Web site, as well as through the Dalet Web Portal Servers and Dalet Web Conversion Servers. I monitored all live broadcasts and News events to detect and identify system problems and quickly provide corrective measures to prevent dead airtime. (Contact Supervisor: Yes, Supervisor’s Name: Jonathan Roberts, Supervisor’s Phone: 202-409-5011).
- Hours per week: 40, varies
IT Broadcasting Support Technician
Management Systems Designers, Inc.
05.2005 - 09.2007
- Provided technical support to all Radio Sawa employees. Assisted and trained users in the proper methods of using broadcast and edit studio consoles and other equipment. Ensured proper operation of all studio equipment to include Lawo consoles, minidisc players, Telos equipment, and microphones/headphones as well as Dalet and TeamNews applications for live broadcast operations. Created accounts in Dalet/TeamNews for new users as well as the training of users in the applications. Provided customer support on individual workstations in troubleshooting Dalet and other applications in a Windows Server 2000 environment. Provided support to the Web publishing team through various applications for the Radio Sawa Web site. Monitored all live broadcasts and News events to detect and identify system problems and quickly provide corrective measures to prevent dead airtime. Provided Network and Server support for all systems that serve the operation of Radio Sawa.
- Salary: $50,000
- Hours per week: 40, varies
Network Support Specialist
Tran Tech, Inc.
09.2001 - 04.2005
- Provided Network and Server support for IDAPS systems specified by IBB/VOA. Monitored critical broadcast systems in the ICC to detect and identify system anomalies and troubleshoot or coordinate the immediate response of the various IBB/VOA system support groups and contracted systems maintenance/repair services to resolve system problems. Provided technical assistance to all customers as a DST member in support of Dalet and TeamNews applications. Performed routine systems administration as directed. Assisted all customers with computer hardware/software related problems.
- Salary: $45,000
- Hours per week: 40, varies
Education
Bachelor’s degree - Computer Science
Mary Washington University
Fredericksburg, VA05.2007
undefined
Germanna Community College
Fredericksburg, VA01.2007
Vocational - undefined
Career Computers, Inc.
Fredericksburg, VA03.2003
Vocational - undefined
Career Computers, Inc.
Fredericksburg, VA06.2002
Certification - undefined
Armstrong Atlantic State University
Savannah, GA03.1997
Criminal Justice
Central Texas College
02.1987
Pre-Med
Fairfield University
Fairfield, CT01.1979
High School - Science/Math
North Bergen High School
North Bergen, NJ06.1978
Skills
- Management of people, time, and resources, Expert level, currently used, 42 years of experience
- Multi-lingual – Spanish, Intermediate level
- Multi-lingual – German, Intermediate level
- Writing Skills in detailed reports, Expert level, currently used, 35 years of experience
- Communicating orally in briefings and giving directives, Expert level, currently used, 42 years of experience
- Computer Skills in hardware, software, and networking, Expert level, currently used, 30 years of experience
- Analytical Skills, Expert level, currently used, 42 years of experience
- Customer Service skills, Expert level, currently used, 42 years of experience
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Decision-making
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Chief, Digital Media Support Division
US Agency for Global Media
07.2014 - 09.2025
Lead IT Specialist
US Agency for Global Media
12.2010 - 07.2014
System Administrator/Broadcast Technician
Middle East Broadcast Networks, Inc. /Radio Sawa
10.2007 - 11.2010
IT Broadcasting Support Technician
Management Systems Designers, Inc.
05.2005 - 09.2007
Network Support Specialist
Tran Tech, Inc.
09.2001 - 04.2005
undefined
Germanna Community College
Vocational - undefined
Career Computers, Inc.
Vocational - undefined
Career Computers, Inc.
Certification - undefined
Armstrong Atlantic State University
Criminal Justice
Central Texas College
Pre-Med
Fairfield University
High School - Science/Math
North Bergen High School
Bachelor’s degree - Computer Science
Mary Washington University
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