Raymond Perrine
South Jordan,UT
Summary
Well-organized Management style bringing over 12-years of managing and overseeing multiple tasks in busy offices. Proficient in various software and SQL database management. Organized simultaneous office functions and direct administrative personnel to meet the needs of IT professionals. Performance-oriented and driven with an in-depth understanding of budgets, payroll, and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Support Supervisor
Outsource IT
Salt Lake City, USA, USA
02.2018 - Current
- Provided Remote Technical Support for Richo and IBM Production equipment
- Traveled to clients location for 24/7 onsite support
- Provided Network Solutions and Maintenance services
- Setup Equipment and Calibrated machines
- Trained clients on technical repairs
- Installed and Terminated RJ45 Connectors, Block 110 RJ45, pulled CAT 5E, Marked Lengths, labeled wires, and Installed J-Hooks at the Amazon Robotics building
- Coached employees through day-to-day work and complex problems.
- Achievements: Our team won a new contract for another Amazon building.
IT Support Manager
Fabchem USA
Los Angeles, CA
04.2012 - 12.2017
- Designed & implemented and trained additional 2-departments with Quality Management policy and procedures
- Established and implemented training programs to maximize team performance for 30-employees.
- Responsible for the Network of corporate operations, Including Internet functions, SEO, SQL management and blog designs.
IT Instructor
UEI College
Sacramento, USA, USA
07.2010 - 01.2012
- Setup an IT department with server 2003, and workstations including desks and projector.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
IT Instructor/Director
Aviation Electronic Schools of America
Sacramento, USA, USA
08.2000 - 06.2010
- Setup classroom equipment, for IT and Aviation courses
- Includes IT, Network Cable installation & Fiber optic courses to the US military & Telecom.
- Oversaw curriculum implementation and continuous improvement of industry best practices.
Education
Bachelor of Science - Economics
University of Utah
Salt Lake CityTechnology - Computer Networking Technology
Mariac College Acquired By Kaplan University
Los AngelesSkills
- Report Preparation and Analysis
- Recruitment and Hiring
- Handling Customer Complaints
- Performance Management
- First Line IT Support
- On-Site Technical Support
- Transitional support
Accomplishments
- Achieved production techs increased record production for our clients an increase of 20% from previous year.
- Implementation of new testing centers resulted of an increase in students' scores of over 30%.
- Our team won a new contract for another Amazon building.
- Created a holiday learning program for advanced education.
Certification
- Certified MCSE, Microsoft System Engineer Certified
- Certified MCP+INTERNET, Microsoft Certified Professional
- Certified A+, CompTIA - Computer Repair Technician
- Licensed, FCC, GROL/Radar License
- Licensed, FOT – Fiber Optics Technician
- Licensed, FOI – Fiber Optics Installer
- CNA, Certified Novell Administrator
Timeline
IT Support Supervisor
Outsource IT
02.2018 - Current
IT Support Manager
Fabchem USA
04.2012 - 12.2017
IT Instructor
UEI College
07.2010 - 01.2012
IT Instructor/Director
Aviation Electronic Schools of America
08.2000 - 06.2010
Bachelor of Science - Economics
University of Utah
Technology - Computer Networking Technology
Mariac College Acquired By Kaplan University