Raymond Petricka II
North Las Vegas,NV
Summary
Dynamic Sprinkler Service Manager at Nextgen Fire Protection with a proven track record in customer service management and team leadership. Expert in diagnosing and resolving complex issues, enhancing customer satisfaction through effective communication and problem-solving. Committed to employee training and development, ensuring high-quality workmanship and timely project completion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sprinkler Service Manager
Nextgen Fire Protection
08.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Sprinkler Service Technician
NextGen Fire Protection
08.2021 - 08.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring sprinkler systems to operational standard.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Sprinkler Fitter
Focus Fire Protection
07.2019 - 08.2021
- Improved fire safety by installing, maintaining, and repairing sprinkler systems in commercial and residential buildings.
- Demonstrated adaptability by working effectively on various types of projects including new construction sites, retrofits, and emergency repairs in diverse environments.
- Tested existing fire suppression systems for faults.
- Enhanced system efficiency by troubleshooting and diagnosing issues with sprinkler equipment.
- Followed installation design plan to complete accurate work.
- Got familiar and comfortable with the use of specialized tools and equipment essential in sprinkler fitting, such as cut grooving & standard smash grooving, pipe threading, cutters, & in-air grooving.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, cut & threaded materials to correct lengths.
Sprinkler Service Technician
NextGen Fire Protection
01.2017 - 07.2019
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Evaluated systems issues and determined the best course of action to correct current issues.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Improved team collaboration by sharing expert knowledge on complex repair techniques.
Fire Alarm Technician
Nextgen Integrated Solutions
03.2015 - 01.2017
- Fully installed fire alarms and various devices.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Preformed testing of fire alarm systems, ensuring proper functioning and code compliance.
- Tested all newly installed fire alarms & equipment.
- Read and understood product manuals and blueprints.
Education
High School Diploma -
Sierra Vista
Las VegasSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Trustworthy and honest
Certification
G card holder
F card holder
Timeline
Sprinkler Service Manager
Nextgen Fire Protection
08.2023 - Current
Sprinkler Service Technician
NextGen Fire Protection
08.2021 - 08.2023
Sprinkler Fitter
Focus Fire Protection
07.2019 - 08.2021
Sprinkler Service Technician
NextGen Fire Protection
01.2017 - 07.2019
Fire Alarm Technician
Nextgen Integrated Solutions
03.2015 - 01.2017
High School Diploma -
Sierra Vista
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