RAYMOND PINNICK
Houston,TX
Summary
Process-driven operations leader with 7+ years of experience leading cross-functional teams, streamlining business operations, and driving revenue growth across commercial, residential, and construction sectors.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Operations Manager
Texas Remodeling Group Inc
Houston, TX
01.2022 - Current
- Serve as Property Operations Manager while continuing to lead overall company operations as Director of Operations, overseeing a portfolio of multiple commercial healthcare properties.
- Oversee multiple commercial healthcare properties within the company’s portfolio, managing all operational functions, tenant relations, vendor partnerships, and facility improvement initiatives.
- Drove tenant occupancy growth from 45% to 82% within one year through targeted marketing campaigns, operational improvements, and enhanced tenant services.
- Reduced service complaints by 30% by optimizing maintenance workflows, implementing vendor performance metrics, and leading building infrastructure upgrades.
- Developed and maintained KPI tracking systems and operational dashboards to monitor property performance, tenant satisfaction, and financial health in real time.
- Facilitated continuous improvement workshops, standardizing processes across all properties to improve efficiency, compliance readiness, and service delivery.
- Collaborated directly with executive leadership to align property operations strategy with broader business objectives and revenue goals.
Director Of Operations
Texas Remodeling Group Inc
Houston, TX
07.2018 - Current
- Lead operations for residential and commercial remodeling projects, overseeing project management, sales, marketing, lead generation, and vendor management.
- Manage and develop a team of 100+ employees across multiple departments.
- Conduct Lean Six Sigma process improvement initiatives, reducing project delivery times by 30% and increasing productivity by 22%.
- Implemented operational software and CRM systems to improve efficiency and reporting accuracy.
- Facilitated sales training programs and operational workshops, improving closing rates and client onboarding processes.
- Directed marketing strategy, growing lead generation and achieving a 45% increase in annual revenue.
Supply Chain Lean Six Sigma Intern
M & J Valves
Moore, OK
01.2013 - 05.2013
- Led Lean Six Sigma projects in manufacturing and shipping operations.
- Conducted time and motion studies and applied DMAIC methodology to improve operational workflows.
- Reduced shipping lead times by 25% and increased on-time delivery rates through process redesign.
- Developed standardized work instructions and operational SOPs that improved inventory control and reduced waste
Education
Master of Business Administration -
Campbellsville University
Campbellsville, KY12.2020
Master of Science - Engineering Management
University of North Texas
Denton, TX05.2017
Bachelor of Science - Industrial Engineer
University of Oklahoma
05.2013
Skills
- Carrier/Agent Management & Onboarding
- Leadership & Training Development
- Strategic Problem Solving
- Data Analysis & Performance Metrics
- Change Management Practices
- Sales & CRM Management
- Customer Service Orientation & Negotiation Skills
- Microsoft Office Suite Proficiency (Excel, Word, PowerPoint)
- Logistics Optimization & Distribution
- Safety Compliance & Risk Management
- Cross-Functional Collaboration
- Lead Generation & Customer Acquisition
Certification
Lean Six Sigma Green Belt Certified
Timeline
Property Operations Manager
Texas Remodeling Group Inc
01.2022 - Current
Director Of Operations
Texas Remodeling Group Inc
07.2018 - Current
Supply Chain Lean Six Sigma Intern
M & J Valves
01.2013 - 05.2013
Master of Business Administration -
Campbellsville University
Master of Science - Engineering Management
University of North Texas
Bachelor of Science - Industrial Engineer
University of Oklahoma
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