Raymond Plezia

Currently own and operate a small business that services the automotive and RV industry in the repair and restoration of leather, vinyl, carpet, hard plastic and linoleum.

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Determine best courses of action for company based on regional market trends and demands.
• Develop business strategy, systems and procedures to improve operational quality and team efficiency.
• Built loyal account base and long-term business relationships with dealership accounts.

Independent contractor that repaired and restored leather, vinyl, hard plastic and carpet for the automotive and RV industries.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Evaluated trends to understand competitive environments and assess current strategies.
• Consulted with customers to assess needs and propose optimal solutions.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Resolved problems, improved operations and provided exceptional service.

Courier/swing driver for FedEx Express in several cities and metropolitan areas. Primarily responsibility to learn and acquire route knowledge of multiple routes. Held certification for forklift operation.

• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Answered customer inquiries regarding shipments and provided updates on package arrival.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
• Tracked delivery information, mileage and fuel use while on shift.
• Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.