RAYMOND P. ORTIZ
ESPANOLA,NM
Summary
Focused on ensuring optimal quality of care for all patients in the role of Practice Manager. Responsible for promptly resolving patient and employee issues, providing guidance and supervision to staff. Key responsibilities include overseeing daily operations, managing resources effectively, and maintaining a positive work environment for all team members.
Overview
33
33
years of professional experience
1
1
Certification
Work History
PRACTICE MANAGER
KEPLR VISION (BOTWIN EYE GROUP)
01.2022 - Current
- Resolve patient and employee issues and provide immediate guidance and supervision to all staff.
- Supervise a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
- Convey a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
- Serve as a role model for multidisciplinary teams within practice.
- Ensure overall compliance related to billing, staff behaviors, and HIPPA compliance.
- Work closely and meet often with doctors to ensure the highest standard of patient care and workflow efficiency.
- Develop metrics, interpret data, and present to doctors as well as regional manager.
- Track products returned, ensure credit is issued to Botwin Eye Groups account.
- Analyze financial data and make recommendations regarding next steps to optimize overall practice profitability.
- Perform product management, inventory management, and cost of goods.
- Perform monthly and quarterly inventory counts.
- Perform consistent staff evaluations, write and enter evaluations in team members' performance plan six times a year.
- Conduct performance management and deliver team training.
- Perform training for practice including group and individual.
- Lead meetings to inform associates of any upcoming events or corporate initiatives.
- Recruit interview and select high caliber talent.
- Monitor all aspects of practice operations, provide on the job training and support to team members emphasizing core philosophies.
- Main buyer for both offices, continue to update styles of frames and am in direct contact with representatives around the world to find unique styles to bring to the practices.
- Perform the roles and responsibilities of an optician by verifying parameters relating to vision.
- Collaborated with medical professionals through bi-weekly meetings, streamlining clinical workflows and reducing patient wait times by 15%, enhancing overall patient satisfaction scores.
- Facilitated ongoing training sessions for healthcare providers, resulting in a 20% improvement in documentation accuracy and a 10% reduction in appointment scheduling errors.
- Implemented process optimization initiatives based on physician feedback, increasing operational efficiency by decreasing average patient throughput time from 45 to 38 minutes while maintaining high standards of care.
OPTICAL MANAGER
KEPLR VISION (BOTWIN EYE GROUP)
10.2005 - 12.2021
- Ensure that all patients receive the best quality of care.
- Assume all the responsibilities required of an Optician.
- Resolve optical related patient issues and provide immediate guidance to the optical department.
- Educate the team, new technology and products as they become available.
- Run reports, daily financial, inventory and appointment data.
- Mentor and guide team to ensure excellent customer service and employee performance.
- Entering new data, for new products, packages or pricing.
- Scheduled and communicated with vendor representatives in person and via Teams.
- Coached and counseled all optical team as necessary.
LEAD OPTICIAN
EYE ASSOCIATES OF NM
11.2003 - 10.2005
- Implemented interactive educational sessions that increased customer engagement rates by 35%, leading to a 20% uptick in sales conversions during the quarter.
- Designed tailored instructional materials that decreased onboarding time for new opticians by 25%, accelerating proficiency and enabling faster contribution to team sales targets of $1M monthly.
LAB MANAGER
LENSCRAFTERS
06.1992 - 11.2003
- Led performance optimization initiatives resulting in a 35% increase in lens production throughput within the first six months, while maintaining quality standards above 99%.
- Implemented comprehensive training programs that elevated staff skill levels, contributing to a 25% improvement in customer satisfaction scores and reinforcing the lab's reputation as top performer.
- Supervised and trained a team of 10 optical technicians, consistently achieving a 20% reduction in processing errors and enhancing overall lab efficiency by streamlining workflow processes.
- Set and oversaw quality assurance guidelines for laboratory work.
Education
High School Diploma -
ABO Certification -
AMERICAN BOARD OPTICIANS
USA02.1995
Skills
- Worked with private business and corporate entity
- Proficient with Office 365
- Proficient with project management software
- Configuration management patient data
- Excellent time management skills
- Conflict management
- Public speaking
- Data analytics
Hobbies and Interests
- Fishing
- Camping
- Volunteer Coach Baseball
- Travel
Certification
American Board of Optician Certified (ABO)
Timeline
PRACTICE MANAGER
KEPLR VISION (BOTWIN EYE GROUP)
01.2022 - Current
OPTICAL MANAGER
KEPLR VISION (BOTWIN EYE GROUP)
10.2005 - 12.2021
LEAD OPTICIAN
EYE ASSOCIATES OF NM
11.2003 - 10.2005
LAB MANAGER
LENSCRAFTERS
06.1992 - 11.2003
High School Diploma -
ABO Certification -
AMERICAN BOARD OPTICIANS
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