Proven track record in enhancing customer satisfaction and engagement, as demonstrated at Field Works through strategic communication and community engagement. Skilled in problem-solving and persuasive communication, adept at driving project success and achieving goals with a professional demeanor. Showcases flexibility and technical skills, contributing to significant improvements in operational efficiency and client relations.
Overview
25
25
years of professional experience
Work History
Political Canvasser
Field Works
05.2024 - Current
Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
Worked closely with campaign manager to refine talking points based on evolving political landscape and constituents'' concerns.
Identified key issues important to voters through comprehensive survey administration.
Increased voter engagement by effectively communicating campaign messages doortodoor.
Maintenance Technician
Viscount Suite Hotel
10.2023 - 02.2024
Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Followed safety protocols to minimize workplace accidents.
Inspected and maintained equipment to keep items in top working condition.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Improved equipment functionality by conducting regular maintenance checks and repairs.
Installed new locks, door handles, and door closers.
Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Collaborated with team members to complete larger repair projects efficiently.
Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Performed electrical and mechanical repairs of production equipment to minimize downtime.
Trained new employees on proper use and care of tools, machinery, and safety protocols.
Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Call Center Representative
Ace Industrial Supply Inc.
10.2023 - 12.2023
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Laborer
All Aspects General Contracting
02.2023 - 10.2023
Loaded, unloaded, and moved material to and from storage and production areas.
Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Improved worksite efficiency by maintaining clean and organized work areas.
Performed general housekeeping and cleaning tasks.
Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Window Installer
Jmc Contractors
03.2022 - 01.2023
Maintained a clean worksite, ensuring the least amount of disruption to clients'' homes during the installation process.
Installed various window types in both residential and commercial buildings.
Accurately took measurements and made calculations for precise cutting and fitting of material.
Enhanced team productivity through effective collaboration and communication during window installations.
Improved customer satisfaction by ensuring proper installation and maintenance of windows in residential homes.
Managed inventory of tools and supplies needed for each project, minimizing delays due to lack of necessary materials or equipment.
Regularly lifted Number pounds while working in extreme weather conditions or on heights greater than Number feet.
Increased project efficiency by accurately measuring window spaces and following installation guidelines.
Adjusted window frames to provide exact fit of new window panes.
Established strong relationships with clients through professional demeanor and exceptional customer service.
Driver, Warehouse Orders
Keeping It Trucking
07.2021 - 01.2022
Maintained safe driving records by strictly following traffic rules and regulations.
Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
Tile Finisher
Secured Builders Llc
04.2020 - 12.2021
Performed repairs on existing tile surfaces by replacing cracked or damaged tiles while preserving the integrity of surrounding areas.
Boosted overall client satisfaction by providing pre-installation consultations and guidance on tile selection based on their design preferences, budget constraints, and functional needs.
Collaborated with designers and architects to select appropriate materials, ensuring aesthetic consistency across projects.
Enhanced client satisfaction by efficiently cutting, shaping, and expertly installing tiles in residential and commercial spaces.
Maintained a clean work environment by properly disposing of debris and adhering to safety protocols during installations.
Maximized the durability of tile surfaces with proper sealing techniques, preventing moisture damage and prolonging lifespan.
Increased productivity by training junior team members on best practices for efficient tile installation processes.
Provided exceptional customer service through effective communication of project expectations, progress updates, and post-installation maintenance advice.
Streamlined tile installation process for improved project timelines and reduced labor costs.
Promoted eco-friendly practices within the workplace through zero-waste initiatives such as recycling unused materials when possible.
Contributed to company growth through positive word-of-mouth referrals generated from satisfied clients.
Demonstrated expertise in diverse tiling materials including ceramic, porcelain, glass, stone, marble, granite offering versatility in design options for clients.
Achieved precise alignment and spacing of tiles by utilizing spacers, levels, and professional tools.
Implemented creative solutions to address unique architectural challenges during tile installations without compromising aesthetics or functionality.
Ensured high-quality finishes through meticulous grouting techniques that provided a seamless appearance between tiles.
Delivered consistently accurate estimates for material quantities required, reducing excess purchasing expenses for clients.
Collaborated effectively with other tradespeople on-site to coordinate schedules and ensure smooth workflow progression throughout the project duration.
Supported a strong company reputation for high-quality workmanship through diligent attention to detail during all stages of the tile installation process.
Optimized material usage by accurately measuring spaces prior to tile selection and cutting, minimizing waste and controlling costs.
Installed tile flooring in residential homes and commercial buildings.
Used specialized tools and equipment to cut, shape and install tile.
Cut and prepared tiles for installation following precise measurements and job specifications.
Maintained safe, clean and organized work environment.
Worked professionally with other tradespeople on successful, on-time project completion.
Completed skilled repairs of existing tile installations.
Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
Inspected floors before, during and after tile installation and reported identified concerns.
Created watertight finish on tiles by sealing surfaces and adding grout.
Followed strict safety standards for customer and worker protection.
Resolved problems arising during tile installation process, maintaining quality and code compliance.
Delivered excellent customer services, promptly addressing concerns and questions.
Followed industry standards and regulations for different types of tile installation projects.
Helped supervisors create cost estimates for tile installation projects.
Prepared for new installations and repair work by removing original materials and debris.
Used power wet saws and tile cutters to cut tiles to specifications for projects.
Completed accurate, well-aligned and straight work according to job specifications.
Operated machines to mix mortar, thinset and grout according to standard formulas.
Leveled surfaces using plywood and mortar prior to laying marble and tile.
Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
Leveraged power saws or tile cutters to cut materials to specified sizes for installation.
Achieved smooth surfaces with correct cuts and skills in polishing materials.
Determined and implemented best layout to achieve desired pattern.
Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
Sealed joints with mortar or cement to achieve design looks and promote longevity.
Inspected tiled areas to evaluate repairs needed and submit labor, material and supply estimates.
Incorporated site blueprints and customer preferences to plan work and achieve desired patterns.
Tile Contractor
Diversified Building and Development
02.2017 - 12.2019
Increased customer satisfaction by ensuring timely and precise tile installation for residential and commercial projects.
Delivered high-quality results by following industry standards and best practices in tile cutting, fitting, and grouting.
Streamlined communication processes between contractors, clients, suppliers leading to improved project management and coordination.
Performed effective surface preparation tasks including leveling, waterproofing, and backer board installation to ensure a solid foundation for tilework.
Contributed to successful marketing efforts by providing compelling visual examples of completed projects for portfolio showcasing.
Served as a reliable resource for clients seeking advice on tile care, maintenance, and best practices to prolong the lifespan of their installations.
Enhanced project efficiency by accurately estimating material requirements and costs for clients.
Trained junior team members on essential tiling skills to enhance their performance and productivity on the job site.
Stayed up-to-date with industry trends, attending workshops and trade shows to continuously improve skillset and offer innovative solutions to clients.
Collaborated with architects and designers to create custom tile layouts that met client specifications and preferences.
Maintained a safe work environment through proper tool maintenance, site clean-up, and adherence to safety protocols.
Demonstrated expertise in various tiling techniques such as mosaic, herringbone, subway patterns, ensuring diverse design offerings for clients.
Strengthened professional reputation by providing exceptional customer service and addressing client concerns promptly.
Ensured client satisfaction post-installation through prompt follow-ups addressing any concerns or issues that may have arisen after completion.
Improved project timelines by effectively organizing job schedules, managing labor resources, and coordinating with suppliers.
Applied problem-solving skills in addressing challenges such as uneven surfaces, intricate patterns, and unique design requests.
Maximized aesthetic appeal of finished projects with meticulous attention to detail in alignment, leveling, spacing, and grout color selection.
Reduced waste by efficiently measuring spaces prior to cutting tiles to minimize losses due to breakage or miscalculation.
Managed budget constraints through careful planning of resources while maintaining uncompromised quality standards in installations.
Implemented cost-saving measures by sourcing materials from reliable vendors at competitive prices.
Installed tile flooring in residential homes and commercial buildings.
Used specialized tools and equipment to cut, shape and install tile.
Cut and prepared tiles for installation following precise measurements and job specifications.
Maintained safe, clean and organized work environment.
Worked professionally with other tradespeople on successful, on-time project completion.
Completed skilled repairs of existing tile installations.
Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
Inspected floors before, during and after tile installation and reported identified concerns.
Created watertight finish on tiles by sealing surfaces and adding grout.
Followed strict safety standards for customer and worker protection.
Documented tile materials and supplies used in each project for proper recordkeeping and billing.
Resolved problems arising during tile installation process, maintaining quality and code compliance.
Delivered excellent customer services, promptly addressing concerns and questions.
Helped supervisors create cost estimates for tile installation projects.
Followed industry standards and regulations for different types of tile installation projects.
Used power wet saws and tile cutters to cut tiles to specifications for projects.
Prepared for new installations and repair work by removing original materials and debris.
Completed accurate, well-aligned and straight work according to job specifications.
Operated machines to mix mortar, thinset and grout according to standard formulas.
Used safe lifting, equipment and behavioral practices.
Leveled surfaces using plywood and mortar prior to laying marble and tile.
Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
Leveraged power saws or tile cutters to cut materials to specified sizes for installation.
Applied protective materials to reduce damage, dust and debris.
Achieved smooth surfaces with correct cuts and skills in polishing materials.
Determined and implemented best layout to achieve desired pattern.
Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
Sealed joints with mortar or cement to achieve design looks and promote longevity.
Updated logs and completed timely job paperwork.
Inspected tiled areas to evaluate repairs needed and submit labor, material and supply estimates.
Incorporated site blueprints and customer preferences to plan work and achieve desired patterns.
Planned and handled more than Number installation jobs each month.
Tile Contractor
RJR Initial Tile and Stone
01.2006 - 01.2017
Increased customer satisfaction by ensuring timely and precise tile installation for residential and commercial projects.
Delivered high-quality results by following industry standards and best practices in tile cutting, fitting, and grouting.
Streamlined communication processes between contractors, clients, suppliers leading to improved project management and coordination.
Performed effective surface preparation tasks including leveling, waterproofing, and backer board installation to ensure a solid foundation for tilework.
Contributed to successful marketing efforts by providing compelling visual examples of completed projects for portfolio showcasing.
Served as a reliable resource for clients seeking advice on tile care, maintenance, and best practices to prolong the lifespan of their installations.
Enhanced project efficiency by accurately estimating material requirements and costs for clients.
Trained junior team members on essential tiling skills to enhance their performance and productivity on the job site.
Stayed up-to-date with industry trends, attending workshops and trade shows to continuously improve skillset and offer innovative solutions to clients.
Collaborated with architects and designers to create custom tile layouts that met client specifications and preferences.
Maintained a safe work environment through proper tool maintenance, site clean-up, and adherence to safety protocols.
Demonstrated expertise in various tiling techniques such as mosaic, herringbone, subway patterns, ensuring diverse design offerings for clients.
Strengthened professional reputation by providing exceptional customer service and addressing client concerns promptly.
Ensured client satisfaction post-installation through prompt follow-ups addressing any concerns or issues that may have arisen after completion.
Improved project timelines by effectively organizing job schedules, managing labor resources, and coordinating with suppliers.
Applied problem-solving skills in addressing challenges such as uneven surfaces, intricate patterns, and unique design requests.
Maximized aesthetic appeal of finished projects with meticulous attention to detail in alignment, leveling, spacing, and grout color selection.
Reduced waste by efficiently measuring spaces prior to cutting tiles to minimize losses due to breakage or miscalculation.
Managed budget constraints through careful planning of resources while maintaining uncompromised quality standards in installations.
Implemented cost-saving measures by sourcing materials from reliable vendors at competitive prices.
Installed tile flooring in residential homes and commercial buildings.
Used specialized tools and equipment to cut, shape and install tile.
Cut and prepared tiles for installation following precise measurements and job specifications.
Maintained safe, clean and organized work environment.
Worked professionally with other tradespeople on successful, on-time project completion.
Completed skilled repairs of existing tile installations.
Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
Inspected floors before, during and after tile installation and reported identified concerns.
Created watertight finish on tiles by sealing surfaces and adding grout.
Followed strict safety standards for customer and worker protection.
Documented tile materials and supplies used in each project for proper recordkeeping and billing.
Resolved problems arising during tile installation process, maintaining quality and code compliance.
Delivered excellent customer services, promptly addressing concerns and questions.
Helped supervisors create cost estimates for tile installation projects.
Followed industry standards and regulations for different types of tile installation projects.
Prepared for new installations and repair work by removing original materials and debris.
Used power wet saws and tile cutters to cut tiles to specifications for projects.
Completed accurate, well-aligned and straight work according to job specifications.
Used safe lifting, equipment and behavioral practices.
Leveled surfaces using plywood and mortar prior to laying marble and tile.
Operated machines to mix mortar, thinset and grout according to standard formulas.
Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
Leveraged power saws or tile cutters to cut materials to specified sizes for installation.
Applied protective materials to reduce damage, dust and debris.
Achieved smooth surfaces with correct cuts and skills in polishing materials.
Determined and implemented best layout to achieve desired pattern.
Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
Sealed joints with mortar or cement to achieve design looks and promote longevity.
Updated logs and completed timely job paperwork.
Inspected tiled areas to evaluate repairs needed and submit labor, material and supply estimates.
Incorporated site blueprints and customer preferences to plan work and achieve desired patterns.
Planned and handled more than Number installation jobs each month.
Tile Installer
Aarons Floors
02.2003 - 12.2005
Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
Achieved high levels of client satisfaction through clear communication of expectations throughout the entirety of the project timeline from initial consultation to final walkthroughs.
Optimized material usage through strategic layout planning that maximized visual impact while minimizing costs for clients.
Minimized callbacks by thoroughly inspecting completed work for any imperfections or necessary adjustments before leaving the job site.
Worked professionally with other tradespeople on successful, on-time project completion.
Ensured timely completion of projects by effectively managing time and resources for multiple simultaneous jobs.
Installed tile flooring in residential homes and commercial buildings.
Stayed current on industry trends and innovations, attending workshops and seminars to continuously improve skills as a Tile Installer.
Streamlined installation processes, implementing efficient methods to increase overall productivity without compromising quality.
Developed strong relationships with suppliers, negotiating favorable pricing terms that resulted in cost savings passed onto customers.
Used specialized tools and equipment to cut, shape and install tile.
Cut and prepared tiles for installation following precise measurements and job specifications.
Maintained safe, clean and organized work environment.
Completed skilled repairs of existing tile installations.
Inspected floors before, during and after tile installation and reported identified concerns.
Created watertight finish on tiles by sealing surfaces and adding grout.
Followed strict safety standards for customer and worker protection.
Documented tile materials and supplies used in each project for proper recordkeeping and billing.
Resolved problems arising during tile installation process, maintaining quality and code compliance.
Delivered excellent customer services, promptly addressing concerns and questions.
Helped supervisors create cost estimates for tile installation projects.
Followed industry standards and regulations for different types of tile installation projects.
Performed precise tile cuts using specialized tools to accommodate fixtures, outlets, corners, or curved surfaces.
Reduced material waste by accurately measuring spaces and carefully cutting tiles to fit unique layouts.
Expanded business through positive word-of-mouth referrals, generated by excelling in both quality of work and customer service.
Mentored junior installers, sharing industry knowledge to foster their professional development within the company.
Assisted project managers with accurate job estimations, allowing for more accurate cost projections and budget planning.
Delivered exceptional craftsmanship in custom projects including intricate mosaic patterns or complex floor designs.
Improved client satisfaction by consistently delivering high-quality tile installations in residential and commercial properties.
Collaborated with other construction professionals, sharing expertise to ensure the best results for each project.
Built lasting rapport with clientele through consistent follow-up after project completion addressing any concerns promptly and efficiently.
Contributed to project planning with architects and designers, offering insights on tile selection based on aesthetic preferences and functional requirements.
Elevated company reputation as a dependable tile installation provider by maintaining strong attention to detail and consistently meeting deadlines.
Enhanced customer experience by providing personalized design consultations and recommending appropriate materials for each job.
Maintained a clean and safe worksite, adhering to safety standards and guidelines for both team members and clients.
Prepared for new installations and repair work by removing original materials and debris.
Applied protective materials to reduce damage, dust and debris.
Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
Incorporated site blueprints and customer preferences to plan work and achieve desired patterns.
Used power wet saws and tile cutters to cut tiles to specifications for projects.
Completed accurate, well-aligned and straight work according to job specifications.
Used safe lifting, equipment and behavioral practices.
Operated machines to mix mortar, thinset and grout according to standard formulas.
Leveled surfaces using plywood and mortar prior to laying marble and tile.
Leveraged power saws or tile cutters to cut materials to specified sizes for installation.
Achieved smooth surfaces with correct cuts and skills in polishing materials.
Determined and implemented best layout to achieve desired pattern.
Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
Sealed joints with mortar or cement to achieve design looks and promote longevity.
Updated logs and completed timely job paperwork.
Inspected tiled areas to evaluate repairs needed and submit labor, material and supply estimates.
Planned and handled more than Number installation jobs each month.
Tile Setter Helper
Hoffman Tile
01.2001 - 01.2002
Increased customer satisfaction by maintaining a clean and organized workspace during projects.
Finalized installations with sealing agents and smooth lines of caulk.
Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.
Reduced waste and saved costs by carefully handling delicate materials such as ceramic, glass, and stone tiles.
Pipe Layer
Barnard Construction Company
06.1999 - 10.2000
Assembled and installed underground pipe, fittings, and valves of various sizes.
Used hand signals to direct equipment operators and alert to hazards.
Enhanced workplace safety by consistently following standard operating procedures and wearing appropriate personal protective equipment.
Handled all repairs for sanitary and storm water sewer structures and pipe systems.
Expedited project timelines by quickly adapting to changing job requirements and adjusting workflows accordingly.
Demonstrated strong problem-solving abilities by addressing unexpected complications during pipe installation processes.
Observed all safety measures and company equipment policies to prevent job site accidents.
Sustained positive working relationships with subcontractors, inspectors, and other stakeholders through effective communication skills.
Improved project efficiency by accurately measuring, cutting, and joining pipes for various construction projects.
Reduced project delays by promptly identifying and resolving issues with pipe alignment and connections.
Boosted productivity by efficiently using hand tools such as pipe cutters, wrenches, and shovels in pipe laying tasks.
Increased overall project quality by performing thorough inspections of installed pipes to detect leaks or defects.
Contributed to a decrease in on-site accidents through diligent adherence to safety protocols during heavy machinery operation.
Checked and tested underground gas lines and pipes to verify proper functionality.
Operated heavy machinery
Front end loader
Street broom
Dump truck
Skiddster
312 excavator caterpillar
Dug 300' keeping ditch at grade with no underground utilities
Located through rock 3' within reach of bucket to find underground utilities full exposure with a trenching shovel
Education
Palo Verde High Magnet School
Tucson, AZ
Ged -
Cochise College
Douglas, AZ
1997
Skills
Political knowledge
Issue awareness
Community Engagement
Cross-cultural communication
Persuasive Communication
Goal-Oriented
Flexibility
Client Relationship Building
Customer Engagement
Customer Relations
Sales experience
Documentation
Technical skills
Travel experience
Daily Reporting
Cold-calling
Campaign support
Marketing knowledge
Direct Sales
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Multitasking Abilities
Excellent Communication
Organizational Skills
Team Collaboration
Team Leadership
Creative Thinking
Active Listening
Effective Communication
Adaptability and Flexibility
Decision-Making
Detail Oriented
Relationship Building
Self Motivation
Coaching and Mentoring
Interpersonal Skills
Analytical Thinking
Goal Setting
Professionalism
Client interaction
Interpersonal Communication
Client Engagement
Payment Processing
Data Collection
Application support
Time management abilities
Continuous Improvement
Adaptability
Written Communication
Problem-solving aptitude
Professional Demeanor
Telephone Etiquette
Timeline
Political Canvasser
Field Works
05.2024 - Current
Maintenance Technician
Viscount Suite Hotel
10.2023 - 02.2024
Call Center Representative
Ace Industrial Supply Inc.
10.2023 - 12.2023
Laborer
All Aspects General Contracting
02.2023 - 10.2023
Window Installer
Jmc Contractors
03.2022 - 01.2023
Driver, Warehouse Orders
Keeping It Trucking
07.2021 - 01.2022
Tile Finisher
Secured Builders Llc
04.2020 - 12.2021
Tile Contractor
Diversified Building and Development
02.2017 - 12.2019
Tile Contractor
RJR Initial Tile and Stone
01.2006 - 01.2017
Tile Installer
Aarons Floors
02.2003 - 12.2005
Tile Setter Helper
Hoffman Tile
01.2001 - 01.2002
Pipe Layer
Barnard Construction Company
06.1999 - 10.2000
Palo Verde High Magnet School
Ged -
Cochise College
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