Raymond Ramirez
Brownsville
Summary
Personable low voltage technician with several years of being a loyal and committed employee proven by a great attendance record and strong work ethic. Dedicated employee skilled in reviewing specifications for proper alarm system and access control installations. Ready for a new position where attention to detail and dynamic relationship building skills can be utilized.
Overview
24
24
years of professional experience
Work History
Low Voltage Technician and Installer
Singleton Communications LLC
Brownsville
08.2024 - Current
- My duties are as follows; Installing, programming, setting up and monitoring CCTV, access control, installing security camera’s, Gate Access, run coaxial cable, Fiber Optics and Cat5 cable, splicing cable, while maintaining a professional working environment.
- Managed multiple projects simultaneously while meeting deadlines.
- Created detailed reports summarizing all installation activities.
- Provided technical support to customers and staff on a variety of hardware and software issues.
- Tested new applications for compatibility with existing systems.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Ensured that all systems were compliant with industry standards and regulations.
- Installed operating systems, configured settings, and added and removed applications as needed.
- Monitored the performance of computer networks, servers, and other related equipment.
L1 Security
SpaceX
Brownsville
03.2021 - 07.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Programmed access control systems including creating new user accounts, setting privileges and modifying existing accounts.
- Identified opportunities for improvement in current policies and procedures pertaining to physical security operations.
- Created incident reports detailing any suspicious activity detected during monitoring sessions.
- Monitored security camera footage to detect suspicious activity or unauthorized personnel entering restricted areas.
- Updated software applications used with the organization's access control systems as needed.
- Installed, configured and maintained access control systems such as card readers, door locks and CCTV surveillance cameras.
Monitoring Specialist
GEO-Re-entry
Brownsville
05.2008 - 06.2011
- My duties are as follows: installing, programming, setting up, and monitoring CCTV, access control, installing security cameras, running coaxial cable and Cat5 cable, splicing fiber optics, and maintaining a professional working environment.
- Collaborated with other IT personnel to resolve complex network-related issues quickly and efficiently.
Service Manager
Volunteer Security
Harlingen
03.2003 - 09.2008
- Supervise twelve technicians and assign their daily jobs every morning and throughout the workday. Communicate with irate customers. Maintain inventory and supplies. Generate work orders and service calls. Occasionally, installs and service repairs are needed. Report to the CEO and organize meetings to report profit, service, and install counts. Successfully connect cameras to a PC to port forward Security Cameras. Participated in running cable for security cameras and alarm systems. I would also run cable for access control.
- Reviewed customer billing statements for accuracy prior to release.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Trained new employees on the use of customer relationship management software systems.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Resolved customer complaints quickly and effectively.
- Hired and trained service department staff to drive performance.
Service Technician
DPS Alarms (Delta Protection Service)
Brownsville
08.2001 - 03.2003
- Performed onsite repair of equipment at customer locations.
- Provided technical support to customers over the phone and in person.
- Inspected equipment for proper operation and safety hazards prior to use.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Conducted preventive maintenance on a variety of switches, CCTVs and security alarm systems.
- Assisted with installation projects at both residential and commercial sites.
Education
AA Degree - Information Technology
Keiser University
Fort Lauderdale, FL, United States01-2018
Skills
- CCTV installation
- Access control
- Cable splicing
- Network troubleshooting
- System maintenance
- Technical support
- Problem solving
- IP networking
- Wireless communications
References
References available upon request
Languages
- Spanish-American, Advanced, Intermediate, Intermediate
- French, Intermediate, Novice, Intermediate
Timeline
Low Voltage Technician and Installer
Singleton Communications LLC
08.2024 - Current
L1 Security
SpaceX
03.2021 - 07.2024
Monitoring Specialist
GEO-Re-entry
05.2008 - 06.2011
Service Manager
Volunteer Security
03.2003 - 09.2008
Service Technician
DPS Alarms (Delta Protection Service)
08.2001 - 03.2003
AA Degree - Information Technology
Keiser University
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