Raymond Ramos
Hudson,FL
Summary
I am an experienced customer service advocate with a broad working knowledge in services, sales, financial analysis, structuring, and portfolio management. Proven communication and interpersonal skills. Excellent inbound/outbound call capabilities. Successful administration of sales and customer service. Ability to multitask within a fast-paced environment. Proven track record in a team environment to reach company goals and individual results. Analytical, driven and committed to achieve career advancement within the organization.
Overview
18
18
years of professional experience
Work History
Client Services Advocate
Verizon Wireless
6550 W. Hillsborough Ave, Florida
05.2007 - Current
- Processed and maintained customer retention with our nationwide consumer base while de-escalating calls using tools, services and guiding consumers to refrain from cancellation of accounts.
- Communicate clearly with customers in a compassionate and non-judgmental manner.
- Facilitated written and verbal communications between customers and internal staff by obtaining and managing confidential consumer documentation.
- Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality while maintaining and coordinated large number of accounts simultaneously.
- Participated in educational opportunities to include workshops and offsite consumer education.
- Inbound calls in a fast-paced environment providing customers with clear and accurate information regarding company products, services, and billing inquires.
- Managing and responding to telephone calls, emails, faxes, etc. using customer-oriented etiquette. Addressing customer issues, assuring that contract service levels and objectives are met.
- Respond to customers inquiries through existing comprehensive knowledge of products and services, systems and policies. Quickly and completely resolve customer issues in a timely manner.
- Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technological solutions, including the latest and greatest smartphones, tablets and smart accessories.
- Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Benjamin Franklin High School
Rochester, NY01.1990
Skills
- Microsoft Office Suite
- Word / Excel & Spreadsheets
- Google Suites
- ACCS
- MS Internet Explorer
- Workvivo
Timeline
Client Services Advocate
Verizon Wireless
05.2007 - Current
High School Diploma -
Benjamin Franklin High School