RAYMOND R. CLARKE, JR.
Bristol
Summary
Results-driven professional with a strong background in operations and technology seeking progressive challenges to leverage skills for driving organizational growth. Experienced in leadership, project management, agile methodologies, business analysis, application development, relationship management, process improvement, and procedure development. Committed to delivering high-quality results and driving efficiency through strategic planning and effective execution.
Overview
24
24
years of professional experience
Work History
Director, Agile Product Owner
TRAVELERS
04.2023 - Current
- Worked with fellow APOs across circles to share learnings, create positive outcomes, and influence change
- Managed strategic initiatives within budget, addressed risks, allocated resources, responded to scope changes, and kept stakeholders informed
- Improved release communications, including production day status updates and capability summaries for business partners
- Took ownership of capacity/demand management, created an Excel tool for better visualization, and influenced the development of similar views in FOCUS
- Promoted collaboration by fostering a positive and inclusive work environment where open communication is encouraged
- Team members feel comfortable sharing their thoughts, ideas, and concerns, and all input is valued
Agile Product Owner
TRAVELERS
05.2022 - 04.2023
- Took on new responsibilities as an Agile Product Owner in the External Data Circle (XDC) and advocated for process improvements impacting Personal Insurance (PI) strategic priorities
- Managed strategic initiatives within budget, addressed risks, allocated resources, responded to scope changes, and kept stakeholders informed
- Proposed and implemented several process improvements, including: Distributed Agile survey for feedback, optimized team meetings, saving 24 hours a week, and facilitated weekly XDC Feature Review sessions
Information Systems Manager
TRAVELERS
07.2018 - 05.2022
- Led the Business Workflow Testing team through the Agile transition by adopting tools, Agile ceremonies, and an Agile mindset
- Managed a high performing remote team by building trust-based relationships, effective communication, and identifying ways to increase employee engagement/motivation
- Implemented new capacity model using points-based estimates to enhance release planning and resource allocation
- Developed a Microsoft Excel defect dashboard to provide insight into the severity, distribution, volume, and SLA resolution for workflow defects
Senior Business System Analyst
TRAVELERS
04.2018 - 07.2018
- Ensured the solution (people, process and technology) met the program and/or project objectives and was aligned with the business and IT strategic direction
- Participated in the development of a compelling business case that measured and communicated the proposed project benefits
- Collaborated with project leads to determine how requirements will be approached and managed for a particular project
- Provide support and mentoring to other analysts and team members to facilitate a better understanding of requirements techniques, processes and deliverables required to support successful project delivery
- Effectively identified and managed requirement conflicts and issues to resolution
- Measured and tracked quality of business analysis work
- Ensured the test strategy and test plans adequately covered the requirements
- Assisted in defect resolution
Business System Analyst
TRAVELERS
12.2016 - 04.2018
- Responsible for the success of the Requirements Definition Process for assigned work; Elicited, analyzed, specified and communicated business, system and implementation requirements
- Worked with stakeholders to prioritize requirements effectively based on business value, risks and constraints
- Ensured that requirements were understood and approved by all stakeholders
- Managed requirement traceability and changes throughout the project lifecycle
- Ensured the test strategy and test plans adequately covered the requirements
- Worked with project leads to develop requirement work plans, identified task dependencies, developed estimates and determined resource skill requirements; supported risk management and change management activities
Project Leader
TRAVELERS
10.2003 - 12.2016
- Simultaneously managed multiple portfolio budgets tallying over $2.8 million in discretionary funding
- Supported the Portfolio Management Team by coordinating, managing, tracking and reporting on all activity in the Personal Insurance queues
- This includes ensuring completeness of all requests, obtaining proper approvals to proceed and assigning work to the appropriate Team Lead for resource allocation
- Business Liaison to IT to ensure requests are moved through the queues into execution as expected
- Assessed current and future state process workflows, developed recommendations for improvement which drove greater productivity, reduced waste or eliminated duplication
- Coordinated and managed multiple small and medium sized projects simultaneously while ensuring established cost, time and quality goals were met
- Performed detailed analysis on proposals by investigating current processes and systems, gather feedback from the business centers and formulate a solution which meets the business need and strategic vision
Business Support Specialist
ROYAL & SUNALLIANCE
08.2001 - 10.2003
- Developed, prepared, coordinated, and administered classroom and one-on-one training sessions within scheduled / committed time frames
- Developed a web-based work tool, which allowed state specific information to be user friendly, eliminated paper manuals, and increased work performance in all departments
- Provided technical assistance to end users utilizing a thorough understanding of company technical support issues
- Anticipated, evaluated and provided timely solutions for issues that impacted may the team from achieving their goals
- Created an electronic telephone journal in lieu of a paper telephone journal to eliminate paper errors and increase work performance
Education
Management Information Systems -
CENTRAL CONNECTICUT STATE UNIVERSITY
12.2019
Computer Network Systems Graduate - undefined
ITT TECHNICAL INSTITUTE
06.2004
Skills
- Agile
- Analysis
- Application development
- Documentation
- End user technical support
- Graphic design
- Leadership
- Procedure/process development
- Project management
- Portfolio management
- Relationship management
- Risk management
- System architecture
Timeline
Director, Agile Product Owner
TRAVELERS
04.2023 - Current
Agile Product Owner
TRAVELERS
05.2022 - 04.2023
Information Systems Manager
TRAVELERS
07.2018 - 05.2022
Senior Business System Analyst
TRAVELERS
04.2018 - 07.2018
Business System Analyst
TRAVELERS
12.2016 - 04.2018
Project Leader
TRAVELERS
10.2003 - 12.2016
Business Support Specialist
ROYAL & SUNALLIANCE
08.2001 - 10.2003
Computer Network Systems Graduate - undefined
ITT TECHNICAL INSTITUTE
Management Information Systems -
CENTRAL CONNECTICUT STATE UNIVERSITY
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