Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Maintained accurate records of all transactions, stock levels and employee performance metrics.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Answered customer questions and addressed problems and complaints in person and via phone.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Maintained inventory by checking merchandise to determine levels.
Restaurant Shift Manager/cook/order Taker
Sonic
Oroville, CA
06.2020 - 10.2023
Reviewed completed work to verify consistency, quality and conformance.
Assigned tasks to staff members and monitored their performance.
Ensured all safety and sanitation regulations were followed in the restaurant.
Trained new employees on proper customer service techniques and food handling protocols.
Monitored cash registers during shifts to ensure accuracy of transactions.
Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
Ensured compliance with food safety objectives and quality control standards throughout shift operations.
Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
Handled closing procedures including counting money in drawers at end of shift.
Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Trained new employees to perform duties.
Distributed food to service staff for prompt delivery to customers.
Shift Leader
Italian Kitchen
Oroville, CA
12.2019 - 12.2020
Resolved customer complaints promptly and professionally.
Maintained an organized work environment by delegating tasks to staff as needed.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Confirmed accuracy of daily sales reports before submitting them to management for review.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Adhered to all health code regulations while preparing food items for customers.
Shift Leader
JC Java
Oroville, CA
12.2019 - 12.2020
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Monitored employee performance to ensure compliance with company policies and procedures.
Assisted in training new employees on shift operations.
Resolved customer complaints promptly and professionally.
Confirmed accuracy of daily sales reports before submitting them to management for review.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Supervised and led employees to maintain productivity and customer service levels.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.