Overview
Work History
Skills
Timeline
Generic

Raymond Robbins

Oroville,CA

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Family Dollar
Oroville, CA
10.2023 - 04.2024
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.

Restaurant Shift Manager/cook/order Taker

Sonic
Oroville, CA
06.2020 - 10.2023
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned tasks to staff members and monitored their performance.
  • Ensured all safety and sanitation regulations were followed in the restaurant.
  • Trained new employees on proper customer service techniques and food handling protocols.
  • Monitored cash registers during shifts to ensure accuracy of transactions.
  • Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
  • Ensured compliance with food safety objectives and quality control standards throughout shift operations.
  • Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
  • Handled closing procedures including counting money in drawers at end of shift.
  • Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
  • Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Distributed food to service staff for prompt delivery to customers.

Shift Leader

Italian Kitchen
Oroville, CA
12.2019 - 12.2020
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.

Shift Leader

JC Java
Oroville, CA
12.2019 - 12.2020
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Skills

  • Staff Training
  • Inventory Control
  • Waste Reduction
  • Quality Assurance
  • Portion Control
  • Money Handling
  • Employee Supervision
  • Quality Control
  • Staff Supervision
  • Performance Improvement
  • Health Code Compliance
  • Back of House Management
  • Sanitation
  • Service Delivery Management
  • Operations Management
  • Monitoring Food Preparation
  • Inventory Management
  • Team Leadership
  • Customer Service
  • Front of House Management
  • Training and Onboarding
  • Critical Thinking
  • Problem-Solving
  • Coaching and Mentoring
  • Reliable and Responsible
  • Safe Food Handling

Timeline

Assistant Store Manager

Family Dollar
10.2023 - 04.2024

Restaurant Shift Manager/cook/order Taker

Sonic
06.2020 - 10.2023

Shift Leader

Italian Kitchen
12.2019 - 12.2020

Shift Leader

JC Java
12.2019 - 12.2020
Raymond Robbins