Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Raymond Robbins

Grayson,GA

Summary

Qualified Senior Manager with over 15 years of experience successfully leading complex initiatives, demonstrating expertise in project planning and stakeholder management. Consistently delivers projects on time and within budget, driving impactful outcomes across cross-functional teams.

Overview

18
18
years of professional experience

Work History

Sr. Manager Programs and Projects

SOURCE SUPPORT SERVICES
07.2016 - 02.2025
  • Contributed to cost-saving initiatives during a company-wide restructuring that eliminated positions.
  • Led and developed PMO staff, enhancing expertise in Waterfall and Agile (Scrum, Kanban) methodologies and customer success fundamentals.
  • Created and managed multiple customer onboarding lifecycle processes using TaskRay tools, resulting in increased customer satisfaction through proactive support.
  • Designed and implemented program lifecycle management (PLM) process, ensuring effective project delivery from concept to postmortem.
  • Developed Salesforce reports and entry screen processes to streamline PLM and onboarding activities.
  • Designed and implemented the company's SharePoint intranet websites.
  • Negotiated out-of-scope fees, boosting revenue with redesigned statements of work and addendums.
  • In charge of the company’s SharePoint intranet website. Designed, built, and tracked 15 separate department websites.

Transportation / Bus Manager

GWINNETT COUNTY PUBLIC SCHOOLS
02.2016 - 06.2016
  • Operated the bus in compliance with laws, policies, and procedures
  • Student safety: Ensure students are loaded, secured, and unloaded safely
  • Student behavior: Manage student behavior and report misbehavior
  • Bus maintenance: Perform pre- and post-trip inspections and adhere to maintenance requirements
  • Attend staff meetings, complete training, and participate in workshops
  • License and Certification Qualifications: Commercial Driver's License (CDL) with Passenger and School (P&S) Bus Endorsements required.

Director of Information Technology

THE HARTFORD
07.2007 - 01.2013
  • Led team through operational changes during a period of organizational downsizing
  • Provided multiple project oversight across corporate organizations.
  • Directed corporate database and infrastructure teams, overseeing systems planning, analysis, and service delivery with $1.8M annual budget.
  • Led a restructuring initiative, achieving $250K savings and a 10.5% staff reduction over three years.
  • Achieved a $150K annual reduction by consolidating applications, virtualizing servers, and retiring underutilized systems.
  • Oversaw outsourcing to Tata Consultancy Services, including SOW development, compliance, and training processes

Education

Associate’s Degree - Business Computer

Phillips College
Atlanta, GA
06.1986

Skills

  • Leadership of diverse teams
  • Project execution management
  • Customer engagement
  • Workflow optimization
  • Strong communication skills in writing and speaking
  • Strategic development
  • Professional development
  • Proficient in Salesforce tools
  • TaskRay project management skills
  • Jira project management
  • SharePoint development
  • Proficient in Microsoft Office 365
  • Experience with Waterfall and Agile
  • Experienced in COBOL applications
  • Organizational strategy development
  • Interdepartmental collaboration expertise
  • Operational efficiency management
  • Multi-team project coordination

Interests

  • Fundraising Events
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Music (play guitar, drums, home studio recording)

Timeline

Sr. Manager Programs and Projects

SOURCE SUPPORT SERVICES
07.2016 - 02.2025

Transportation / Bus Manager

GWINNETT COUNTY PUBLIC SCHOOLS
02.2016 - 06.2016

Director of Information Technology

THE HARTFORD
07.2007 - 01.2013

Associate’s Degree - Business Computer

Phillips College

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Raymond Robbins