RAYMOND ROBINSON
Atlanta,GA
Summary
Accomplished Information Systems Analyst III at Fulton County Superior Court Administration, adept in troubleshooting and technical support, enhanced system stability by pioneering advanced troubleshooting methods. Demonstrated exceptional IT asset management and fostered stakeholder relationships, significantly improving project outcomes. Skilled in both hard (technical analysis) and soft (business process improvement) skills, consistently delivering beyond expectations.
Overview
33
33
years of professional experience
Work History
Information Systems Analyst III
Fulton County Superior Court Administration
Atlanta, GA
03.2007 - Current
- Installed improvements and adjusted parameters to optimize functionality
- Provided exceptional end-user support, resolving technical issues quickly and efficiently
- Trained users and supported variety of problems with hardware and software
- Planned and designed system improvements to meet changing demands
- Maintained clear communication channels with stakeholders, providing timely updates on project progress and addressing concerns as needed
- Performed root cause analysis on recurring issues leading to enhanced troubleshooting methods which ultimately increased overall system stability
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with company goals.
Detention Officer II
Fulton County Sheriff's Office
Atlanta, GA
11.2004 - 03.2007
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates' well-being and facility security
- Responded promptly to emergency situations and provided medical aid
- Processed inmates by taking photographs and fingerprints
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings
- Conducted physical searches of prisoners and premises in search of weapons and contraband
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
PC Specialist
Fulton County Government
Atlanta, GA
09.2001 - 11.2004
- Enhanced system performance by diagnosing and resolving hardware and software issues promptly
- Evaluated emerging technologies for potential adoption into the organization's IT infrastructure based on feasibility studies and cost analyses
- Coordinated with external vendors while procuring/repairing equipment efficiently managing organizational resources
- Developed custom PC configurations tailored to meet unique client requirements, maximizing productivity and performance
- Improved user satisfaction with timely resolution of helpdesk tickets and proactive troubleshooting
- Collaborated with cross-functional teams to support large-scale projects, ensuring seamless integration of technology solutions
- Maintained secure computing environments by implementing robust antivirus protection and network security measures
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone and in person
- Installed, configured and maintained computer systems and network connections
- Configured hardware, devices, and software to set up work stations for employees.
Operations Analyst/Shift Supervisor
Concord EFS
Atlanta, GA
05.1998 - 09.2001
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards
- Optimized operational efficiency by analyzing and streamlining processes
- Improved team productivity by implementing effective workflow strategies and time management techniques
- Created custom reports and visualizations to support decision-making processes
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
Supervisory Team Lead
Wang Global
Smyrna, GA
04.1995 - 05.1998
- Trained new team members by relaying information on company procedures and safety requirements
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Coached team members in techniques necessary to complete job tasks
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Managed schedules, accepted time off requests and found coverage for short shifts
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Disaster Field Officer
United States Small Business Administration
Atlanta, GA
03.1991 - 09.1995
- Improved field operations efficiency by implementing innovative data collection and reporting techniques
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings
- Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly
- Enhanced team collaboration through regular communication, training sessions, and joint project initiatives
- Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field
- Maintained accounting records & payroll for a workforce of 420 employees
- Established and maintained annual property inventories
- Processed requisitions, purchase orders & contract bids for supplies and services
- Provided analysis for price, availability and lead-time needed for emergency equipment & supplies
- Assisted with the preparation of a 4 million dollar SBA Annual Budget.
Education
Business Administration And Management -
SUNY At Buffalo
Accounting -
Indiana Institute of Technology
Skills
- Troubleshooting skills
- Troubleshooting abilities
- IT Asset Management
- Technical Support
- Business process improvement
- Reporting abilities
- Reporting skills
- Technical Analysis
- System updates
- Project Documentation
Timeline
Information Systems Analyst III
Fulton County Superior Court Administration
03.2007 - Current
Detention Officer II
Fulton County Sheriff's Office
11.2004 - 03.2007
PC Specialist
Fulton County Government
09.2001 - 11.2004
Operations Analyst/Shift Supervisor
Concord EFS
05.1998 - 09.2001
Supervisory Team Lead
Wang Global
04.1995 - 05.1998
Disaster Field Officer
United States Small Business Administration
03.1991 - 09.1995
Business Administration And Management -
SUNY At Buffalo
Accounting -
Indiana Institute of Technology
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