Raymond Romero
Houston,TX
Summary
Accomplished Store Manager with a proven track record at Supernova Furniture, enhancing customer satisfaction and streamlining operations. Expert in inventory management and staff development, I've led teams to exceed sales goals through strategic planning and exceptional leadership. Skilled in problem-solving and team building, my approach has significantly boosted efficiency and profitability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicate retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
22
22
years of professional experience
Work History
Store Manager
Supernova Furniture
06.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Manager
Best Deal Furniture
02.2009 - 05.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Facilitated business by implementing practical networking techniques.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Established and cultivated solid business relationships with new or existing customers.
Field Supervisor
Designed Exteriors Inc.
11.2002 - 02.2009
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Completed site checks and leveraged computerized applications to document or record findings.
- Managed approximately 30 incoming calls, and emails per day from customers.
Education
Associate of Arts - Business Management
Universidad De Puerto Rico
Arecibo, PR03.1997
Diploma in Acquisition And Contract Management - Business Administration
St. Johns University
Collegeville, MN07.1995
Associate of Arts - Hospitality Administration And Management
American University of Puerto Rico
Bayamon, PR02.1993
Skills
- Customer Service
- Problem-Solving
- Staff training/development
- Inventory Tracking and Management
- Schedule Management
- Financial operations management
- Store Opening and Closing
- Team leadership and coaching
- Inventory Management
- Retail Inventory Management
- Team Building and Leadership
- Leadership Development
Accomplishments
- Recruited four successful new managers within one year.
- Exceeded monthly store sales goals nine months in a row.
- Resolved product issue through consumer testing.
- Supervised team of eight staff members.
- Documented and resolved customers complains or issues with delivery's which led to referrals and customers satisfaction.
- Increased sales 78% by coaching department managers on new merchandising standards.
Affiliations
- The Mens Church Katy Tx
- Knights of Columbus Woodlands Tx
- World Baseball Academy Spring Tx
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Supernova Furniture
06.2018 - Current
Sales Manager
Best Deal Furniture
02.2009 - 05.2018
Field Supervisor
Designed Exteriors Inc.
11.2002 - 02.2009
Associate of Arts - Business Management
Universidad De Puerto Rico
Diploma in Acquisition And Contract Management - Business Administration
St. Johns University
Associate of Arts - Hospitality Administration And Management
American University of Puerto Rico
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